Case Officer

2 weeks ago

London, United Kingdom General Pharmaceutical Council Full time

We are seeking to appoint a high performing Case Officer to join our professionals regulation (fitness to practise) team and run their own and varied case load from investigation stage to a final hearing.

**Salary**: £31,613 - £36,698 per annum, plus benefits, depending on skills and experience

**Location**: Canary Wharf, London

**Hours**: 35 hours per week, from 9am to 5pm, Monday to Friday

**Closing date**: 3rd September 2023

**The role**

This is an exciting opportunity to make a positive contribution to a dynamic, forward-thinking and successful team.

As a Case Officer you will be at the front-line of the regulatory work we undertake. Working in a fast-paced environment, you will be responsible for running your own case load from investigation stage to final hearing. Cases will require you to assess concerns, plan and conduct a thorough investigation, asses the risk posed to patients and the public, make recommendations as to the future progress of the case and work closely and collaboratively with colleagues across the inspection team, in-house advocates and external legal and regulatory agencies.

**The successful applicant will**:

- Have a **proven track record in effective case management** in a regulatory or similar environment.
- Have **experience in identifying, gathering and analysing intelligence and evidence** in accordance with legislation and policy.
- Be **skilled at resolving conflicts and disputes** to a high standard and delivering a high-quality, customer-focused service.
- Be able to **juggle multiple priorities and pressures autonomously**, and work innovatively.
- Be able to **demonstrate accuracy and efficiency** whilst meeting deadlines.
- Have an **unwavering commitment to equality, diversity and inclusion.**

**Benefits when joining our team**

In return for their commitment and enthusiasm, applicants can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:

- **30 days holiday** (plus bank holidays) with the option to buy an additional 5 days.
- **A choice between two pension providers**: NHS pension scheme or Standard Life.
- **Flexible working arrangements** including reduced hours and home working.
- **Career breaks and sabbaticals**.
- **Subsidised gym membership**.
- **Private medical insurance, life assurance, season ticket loan, bike loan** and many more.

**About the GPhC**

We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.

Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.

Following the Covid-19 pandemic, we have adopted a hybrid working approach which combines office and home working. Staff are predominantly home-based and office attendance depends on the nature of the role and the requirements of the team.

We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.

We are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator.

**Job Types**: Full-time, Permanent

**Salary**: £31,613.00-£36,698.00 per year

Work Location: Hybrid remote in London, E14

Application deadline: 03/09/2023

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