Legal Support Assistant

4 months ago

Bradford, United Kingdom Anchor Full time

**Maternity Cover - 12 Month Fixed Term Contract**
**Full-time, 37.5 hours per week**

**About the Role**

We are looking for a dedicated and detail-oriented Legal Support Assistant to join our In-house property legal team.

You will provide essential legal administrative support for leasehold and freehold transactions, and as the first point of contact for our legal team and all customers/representatives (including estate agents), you will follow set procedures to ensure adherence to conveyancing best practices and deliver an exceptional customer experience.

Responsibilities will include:

- Customer and Representative Liaison: You will be the primary contact for customers, estate agents, and managers to gather and relay all relevant information regarding potential transactions.
- Compliance Management: Consult and ensure compliance with lease eligibility criteria.
- File Management: Open and manage conveyancing/property files efficiently.
- Query Escalation: Escalate queries promptly, ensuring effective communication between all parties (internal and external).
- Administrative Support: Gather necessary documentation to formally commence the conveyancing process and escalate it to the relevant Conveyancing Executives and Solicitors.
- Communication: Communicate clearly, explain requirements, and respond to queries effectively.
- Initiative and Deadline Management: Use initiative to manage tasks and be mindful of deadlines.
- Documentation: Maintain excellent written and verbal communication skills.

**About You**

To be successful in this role you will have;
Qualifications:

- A-levels (or equivalent)
- Previous legal experience and/or legal qualifications
- Willingness to study for a legal qualification (ideal)

**Experience**:

- Managing and administering large caseloads
- Excellent customer service skills
- Understanding of effective and prompt information sharing
- Previous in-house experience (advantageous but not essential)
- Experience in the housing sector (advantageous but not essential)

Hundreds of talented professionals with a range of specialist skills and experience based in our Bradford and London offices make up our Support Services. While we all do very different things, we work towards the same goal of improving the lives of the older people who live with us.

**Anchor - a great place to work**

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

**A rewarding environment**

From health and happiness to finance and your career, we’ll give you all the support you need.

**Health & happiness**
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options

**Finance**
- Pension plan - contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more

**Career**
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.

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