Front of House

3 weeks ago

Shoreditch, United Kingdom ustwo Full time

**About ustwo** ustwo combines expertise in product and service development, ventures and gaming to make a meaningful impact on the challenges companies and individuals face in contemporary culture.

Over the years, we have been carving out a reputation in the space between digital product development and new experience design.

Our deep product development knowledge, our design heritage and our leadership at the edges of technology and culture, means we are capable of providing fresh creative and strategic direction on genuinely new experiences, as well as deep technical expertiseon implementation - never disconnecting strategy from implementation.

This combination of capabilities is rare and valuable, particularly in a market that’s seeing ever-increasing convergence of entertainment, gaming, content, commerce, and platforms.

**The Role** The London studio's ever-increasing volume, value, and complexity mean that operational best practices and support are more important than ever. We see this requirement only getting bigger over time.

Central to the success of the studio is our people. As a creative agency our studio space is a dynamic and creative environment and this role is well suited to someone with attention to detail and a visual and artistic eye. An interest in creative arts whetherphotography or graphic design is helpful but not essential. Previous experience in the hospitality industry is requested.

**Once you're in the role you will...** _Manage reception, ustwobies and client care:_
- Reporting to the European Studio Lead, you will have primary stakeholders of; Delivery teams, Commercial Team, Discipline Leads, Business Support and People Team.
- Be responsible for opening and closing the studio;
- ensure that the environment i.e. AV, lights, music, temperature and ambience is appropriate based on the standards set;
- meeting and greeting guests;
- signing in visitors and notifying colleagues;
- making hot and cold beverages;
- dealing with incoming/outgoing posts;
- arranging couriers and taxis;
- ordering and setting up lunches and meeting refreshments;
- support the studio manager with maintaining the studio’s appearance and assist with monitoring daily pre and post-opening procedure standards (set-up and clean-up);
- support the studio manager with stock control, ordering and deliveries of canteen, stationery and toilette supplies;
- Project administration support:_
- booking travels;
- supporting ustwobies with project space requirements;
- travel platform management;
- Events and community: _
- support the studio manager to organise and support internal events hosted in the studio;
- support the studio manager to feed the studio culture;
**About you**:

- Patient, kind and smiley;
- Confident communicator;
- Hands-on attitude;
- Proactive, pragmatic and solutions-oriented;
- Excellent decision-making skills;
- Exceptional organisational skills with the ability to manage various workloads;
- Adaptability; can multi-task, quick thinker;
- Able to prioritise work;
- Aesthetics are important to you, you care about creating a beautiful space and environment for others and for yourself;
**Skills**:

- Front House/ hospitality background
- Meeting/Greeting
- Office Manager
- Reception
- Excellent English skills
- Experience dealing with various vendors

**Salary banding: £22 - 25k per annum** As a certified B-Corp and an equal opportunity employer, we very much value diversity and inclusion. We believe diverse teams help us make better products and we actively hire for cultural growth. We seek people of all ages, stories and backgrounds.

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