Web & CRM Coordinator, Leavesden - Warner Bros

7 days ago

Leavesden, United Kingdom Warner Bros. Discovery Full time

Warner Bros. Studio Tour London - The Making of Harry Potter opened its doors on 31st March 2012. The unique attraction offers visitors the ultimate chance to get up close to authentic sets, discover the magic behind spellbinding special effects and explorethe behind-the-scenes secrets of the Harry Potter film series including stepping in to the Great Hall and Gringotts Wizarding Bank. The Studio Tour has welcomed over 15 million visitors and has been well received with 96% of the 46,000+ reviews on TripAdvisorrating it as 'Excellent’ or 'Very Good’ and over 60,000 4 or 5 star ratings on Google Reviews.

Warner Bros. Studio Tour London is part of the Warner Bros. Worldwide Tours and Retail Group which includes the new flagship store, Harry Potter New York, Warner Bros. Studio Tour Hollywood and Harry Potter On Location London. Harry Potter On Location Londonencompasses the Platform 9 ¾ shops at Kings Cross station and Heathrow Airport and the Harry Potter Photographic Exhibition. The Photographic Exhibition can be found in the heart of Covent Garden and as is the only place visitors can enjoy a drink in London’sonly bottled Butterbeer bar

**The Role**

**What’s in it for you?**
- 28 days holiday (pro-rata)
- GymPass
- Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
- Staff discounts on Studio Tour tickets, retail and food and beverage
- Access to Friends and Family events
- Free on-site staff parking
- Option to join our pension and private healthcare schemes

**The Daily**
- Build, troubleshoot and maintain customer journeys for pre
- and post
- Monitor site performance to maximise revenue, volume targets and ticket conversion, regularly analysing performance and continuously identify and implement digital revenue opportunities across all platforms.
- Deliver volume targets by devising and implementing online customer acquisition plans to drive traffic to the site.
- Maintaining consumer websites with regular content updates including audits to provide recommendations on content, design and UX.
- and post
- Be the first point of contact for any instances of issues with the website and troubleshoot any problems which may arise.

**The Essentials**
- Proficient understanding of HTML with ability to liaise with technical support and proactively implement technical enhancements
- Proven experience managing and creating content for web and using content management systems
- Proficient understanding of Google Data Studio and Google Analytics
- Familiarity with Google Tag Manager

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