N1 Pcn Transformation Officer

1 week ago

Islington, United Kingdom Islington GP Federation Full time

**JOB TITLE**: N1 Transformation Officer

**RESPONSIBLE TO**: N1 Digital and Transformation Lead

**ACCOUNTABLE TO**:N1 Clinical Director

**PLACE OF WORK**:Agreed locations in Islington, This role is based on-site

**HOURS**: Flexible part-time options up to full time (37.5 hours per week)

**SALARY**: £35,000-£37,000 per year, pro rata based on agreed hours

**CONTRACT TYPE**: 9 Months Fixed-Term with Possibility of extension

**The Role**:
We are looking for a data driven expert for an exciting new role within the PCN. We want this expert to perform a data driven review of how practices work across the PCN to inform changes that positively impact patient care and the teams in the PCN, as well as improve engagement and access specifically around the new LTC LCS contract. This is a 9-month contract, with potential for extension.

**Our goal** is to try and unify best practice processes across our PCN, using tools such as Accurx, SMS, call/recall and other complementary technology. We would like to simplify and automate processes so that practice teams can optimise engagement with vulnerable patient groups.

The post holder will work closely with the Clinical Director, Operational Lead, Practice Managers, Digital and Transformation Lead, Quality Improvement Lead and other staff within the PCN and Islington Federation. The post holder will need to delivery collaborative changes to support service improvements, identify opportunities and make tangible positive transformation.

As this is a new role and the guidance around PCNs is constantly changing, there is a need for the postholder to be flexible and adaptable in this evolving environment.

**This role will include delivery of a combination of the following responsibilities**:

- Improve adoption and/or optimisation of existing technology to enhance patient access and experience whilst increasing PCN productivity.
- Work with the QI lead to deliver the best patient experience around call and recall to reduce DNA’s and increase patient engagement using the most effective technology and resources.
- Build relationships and facilitate collaboration between practices and the wider system to support the delivery of care to patients (including shared appointments between practices to aid delivery of enhanced access).
- Work with the Transformation Lead to review and improve the PCN’s digital maturity.
- Use quality data to show value and best practice across the PCN.

**Understand demand, capacity and activity to drive improvements in**:

- Patient experience of access.
- Operational efficiency, including better matching of capacity with need.
- Staff experience at work through reduction of workload and increasing a sense of involvement in the care and wellbeing of patients.
- Experience of working in general practice or with a known supplier (eg EMIS/Apex Edenbridge) with a good working knowledge of general practice systems (including IT, digital and BI tools), processes and procedures.
- Deep understanding of ACCURX, EMIS and other stratifying tools (eg Healtheintent, Apex Edenbridge)
- Ability to extract, collate and interpret data to drive positive change.
- Knowledge of Quality Improvement tools or a willingness to engage in the Quality Improvement training offers available to support the Transformation Team.
- Ability to interpret qualitative and quantitative information from a range of sources.
- Excellent communication skills.
- An ongoing commitment to improving NHS services for the benefit of patients.
- Have a flexible, “can do” approach to work with a passion for delivery.

**About Islington N1 Primary Care Network and Background**

Islington North 1 Primary Care Network (PCN) consists of 4 practices and is supported by Islington GP Federation.

The population is diverse, often with significant and complex health and wellbeing needs. There is an exciting opportunity for an enthusiastic and motivated individual to support the co-ordination of the care provided and work closely with people to improved health outcomes and a better quality of life.

**About Islington GP Federation**

Islington GP Federation (IGPF) is a growing organisation representing 31 practices; we have established ourselves as a leader in new ways of working, including running Islington’s extended access primary care services (I:HUB) as well as supporting the Islington Primary Care Networks (PCNs). Our current range of services include the Extended Access Service, I:HUB, Community Ear, Nose and Throat (ENT), Integrated Community Gynaecology, practice-based pharmacists and a range of practice support mechanisms.

IGPF works very closely with a range of partners including the regional commissioning group, NHS England, Healthy London Partnership, Public Health, local hospitals such as UCLH, Whittington Health and the London Borough of Islington.

IGPF is the host organisation for the Primary Care Network (PCN) workforce and the Islington Training Hub, and has been working f

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