International Sales Co-ordinator

5 months ago

Loughborough, United Kingdom Thermo Fisher Scientific Full time

This position is in the International Sales Export Team based on our site in Loughborough. We supply our customers across Eastern Europe, Middle East and Africa with a huge range of scientific products and services.

**What will you do**:

- Working alongside the Export sales team to provide exceptional customer service, for customers in the EEMEA region. Handling and responding to all types of customer service issues - orders (from receipt to shipment), quotes, tenders and general enquiries which can be sophisticated in nature, whilst seeking to exceed Individual/Departmental/Company critical metrics and thoughtfully balancing the customer needs with business demands.
- Rigorously adhering to customs & export compliance regulations.
- Maintaining a prospect bank of tenders and where required, collating and analyzing tender data, sourcing products from suppliers to fulfil requirements of tenders/quotes/orders, collating and assembling tender documents where necessary
- Highly skilled in promoting a positive corporate reputation. Maintains composure even when faced with the most difficult or exciting situations and has the ability to navigate through organizational boundaries
- Willingness to visit customers, attend exhibitions, training events and meetings (which may involve overnight stays) and be flexible with working hours to meet business needs
- Effectively perform your duties whilst acting at all times in accordance with the Dignity at Work Policy, Code of Business Conduct and Ethics and our values of Integrity, Intensity, Innovation and Involvement.
- Adopt and participate in PPI initiatives to identify improvements and cost savings to the business

**What we looking for**:

- History of export customer service skills within an export customer service environment
- Strong self-motivation with open and clear communication skills, both written & verbal.
- Experience in organising and prioritizing workloads
- History of Letter of credit experience
- Solid understanding of IATA/IMDG regulations and appropriate qualification
- Experienced at working in a pressured environment
- Solid understanding and experience of Export licence requirements and Export documentation
- Intermediate level experience in Microsoft Word/Excel
- Prepared to travel overseas occasionally

We offer a comprehensive range of benefits and opportunities for career progression.

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies, or increasing productivity in their laboratories, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD_._

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