Ward Clerk

2 months ago


Bournemouth, United Kingdom University Hospitals Dorset NHS Foundation Trust Full time

University Hospitals Dorset are looking for an experienced admin and clerical staff member to join the cancer care team.

We require excellent customer care skills and the ability to prioritise and multi-task in a busy environment and in return you will integrate into a highly motivated and dynamic team, where patients and visitors receive the highest standards possible.

You will:

- Undertake clerical and administrative duties on behalf of the ward.
- To process and file notes ensuring that they are appropriately organised in the Trusts standard format on completion of procedures in preparation for scanning
- Answer the telephone and deal with enquiries in a courteous manner.
- Liaise with Medical Records as required.
- Communicate appropriately with all visitors to the ward area e.g. relatives, medical and nursing agencies etc.
- Inform GPs and liaison staff of deceased patients.
- Greet bereaved relatives, relating appropriately to them when they require support.
- Contact by telephone patients and relatives relating to their imminent admission or discharge from the ward.
- Answer the telephone and deal with enquiries in a courteous manner.
- To assist with data retrieval to support audit.
- To seek advise out side your limitations.

**Hours of working
- 09:30 - 17:30 Monday to Friday**

**Base Location: Royal Bournemouth Hospital**

**Interview Date: TBC


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