Customer Assistant

7 months ago

Royal Tunbridge Wells, United Kingdom M&S Full time

**Summary**

Work Pattern 1

Week1

Sun-14:30-18:30

Mon-17:00-21:00

Tues-17:00-21:00

Fri-17:00-21:00

Week2

Sun-14:30-18:30

Mon-17:00-21:00

Wed-17:00-21:00

Thurs 17:00-21:00

Work Pattern 2

Week 1

Sun-14:30-18:30

Tues-17:00-21:00

Fri-17:00-21:00

Sat-17:00-21:00

Week 2

Mon-17:00-21:00

Tues-17:00-21:00

Thurs-17:00-21:00

Fri-17:00-21:00
**All the details**

**Purpose**

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

**Key Accountabilities**

Serve our customers efficiently, both on the shop floor and at service points

Keep the store clean and tidy, ensuring that our shelves are always stocked with product

Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities

Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.

Build expert product knowledge to sell and recommend our products and services

Well give you the training to utilise all digital tools and communication channels to deliver for the customer every time

**Key Capabilities**

High levels of customer service

Committed to delivering excellent work with great attention to detail

Open to and acts upon feedback, asking for this regularly

Takes accountability for planning and managing own workload efficiently

Strong communication skills

Adaptable to changing situations

Builds positive relationships by being a good listener

Good level of digital capability

**Everyones Welcome**

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. Thats why were revolutionising how we work and offering our most exciting opportunities yet. Theres never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

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