Commercial Support Roles

6 months ago


Haverhill, United Kingdom Herbert Retail Ltd Full time

**Location: Haverhill Salary: up to £26,500**

(Free on-site parking/walking distance of town centre)

As we continue to expand our customer base of the country’s premier retailer, we are looking to recruit to three administrative roles to join a small, friendly team based at our Haverhill Head Office.

**Office Support Coordinator**

**Service Delivery Coordinator (12 months maternity leave cover)**

**Part Time Service Delivery Coordinator (25 hours/week)**

Office Support Coordinator

The role will involve liaising with our UK wide, field-based engineering and sales teams, preparing sales quotations and supporting documentation, processing customer orders, producing work schedules and making engineer travel arrangements, utilising our customer relationship management system and our enterprise resource planning system (Microsoft Dynamics NAV).

Service Delivery Coordinator (maternity leave cover)

Providing cover for maternity leave, your role will involve taking responsibility for all administration and reports regards calls and incidents coming in from our UK wide field-based engineering team. In addition, you will organise the planned preventative maintenance provided under contract to our large retail customers.

Working hours are 37.5/week on a rota covering Monday to Friday 7.30 am to 5 pm and one weekend in five Saturday 8 am to 8 pm/Sunday 9 am to 6 pm. Weekend working is home based.

Part-time Service Delivery Coordinator (25 hours/week)

Working closely with our field-based engineering team you will be responsible for the administration associated with a number of service delivery projects.

Working hours are 25/week covering Monday to Friday 9.30 am to 3pm.

Previous experience in similar administrative roles is required, although full training will be given on our systems and processes, as is a minimum of GCSE English and Maths at Grade C/4 or above. Computer literate (Microsoft Office), with a good command of written and spoken business English, you can organise your own workload and are able to work under the pressure of deadlines when required.

Herberts is a long-established provider of Point-of-Sale equipment and service contracts to both major supermarkets, convenience stores and petrol retailers. As you would expect of a small, family-run company we have a friendly, relaxed culture that strikes the right balance between the achievement of our business goals and respecting employees’ work/life balance.

**Salary**: Up to £26,500.00 per year

**Benefits**:

- Additional leave
- Free flu jabs
- Life insurance
- On-site parking
- Sick pay

Ability to commute/relocate:

- Haverhill: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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