Quality Assurance Team Leader

3 months ago

Leicester, United Kingdom Yü Group Full time

**Description**:
**Reports to**: SME Direct Sales Manager

**Location**: Leicester

**Working hours**: Monday to Friday, 37.5 hours a week

We are looking for a Quality Assurance Team Leader to drive sustainable and operational change to create breakthrough benefits. The role will involve you working closely with all departments in the business and having regular meetings with exposure to senior management.

You will work very closely with the Contact Management team in creating an environment that your team can thrive in. You will lead Quality Assurance activities on a day-to-day basis, motivating and inspiring the sales team to achieve their KPIs.

You will be integral in ensuring that an excellent standard of customer service is always provided, alongside full adherence to our company Behaviours, Compliance and Quality Assurance standards. You will also role model our Yu Energy Values.

This is an exciting time to join the Quality Assurance Team as we continue on our mission to be the UK’s Premier business energy supplier.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

**What We Need from Yü**:
**Here’s a taste of what you’ll be doing**:

- Day to day leadership of the Quality Assurance team - including Team Meetings, performance management.
- To run 121 and coaching sessions for a team of 6-15 people, responsible for People Development.
- KPI management and monitoring.
- Creating the right environment for the team to thrive - including incentives, coaching and strong communication.
- The role will primarily be Quality Assurance and Training Delivery but may include other elements too.

**Other Duties**:

- Motivate, develop and coach employees and effectively manage performance.
- Complete regular performance reviews - productivity, effectiveness and sales metrics (profit / revenue)
- Stimulate, develop and enhance business relationships.
- Contribute to the overall Contact strategy.

This job description is neither exhaustive nor exclusive and may be reviewed in the future depending upon operational requirements and staffing levels.

**About Yü**:
**If you have what it takes you could be just what we’re looking for**
- A proven track record in managing QA in a call centre / telesales environment.
- Experience within a fast-paced Contact Centre is essential.
- Experience within the Energy industry is essential.
- First-rate communication and interpersonal skills in order to develop your team.
- Motivated to succeed, with a passion for targets and results.
- Excellent initiative and evidence of good commercial thinking.
- Flexible and adaptable to changing business priorities or team make up.

**Benefits**:
**We have a wide range of benefits for our employees including**:

- 24 days annual leave + bank holidays
- Holiday buy - up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- Travel Loan Scheme
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- New modern facilities
- Death in service and critical illness cover
- Plus, many more

YUIndeed

**About Yü Group**:
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.

On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

  • Quality Assurance

    4 months ago

    Leicester, United Kingdom PSi Talent Full time

    Quality Assurance TechnicianOur client is an industry leader within the bakery environment with over 100 years of baking experience. Due to consistent year on year growth an opening has been made in their QA team.They are seeking an experienced quality assurance technician with a food background. If you have worked within the food industry for more than two...

  • Team Leader

    4 months ago

    Leicester, United Kingdom Midlands Care Full time

    A Team Leader in a care home is a position responsible for overseeing and leading a team of care staff in providing high-quality care to residents or patients. The role requires a combination of leadership, management, and caregiving skills. Here are some key responsibilities and duties of a Team Leader in a care home: Team Management: A Team Leader is...

  • Team Leader

    4 months ago

    Leicester, United Kingdom Midlands Care Full time

    A Team Leader in a care home is a position responsible for overseeing and leading a team of care staff in providing high-quality care to residents or patients. The role requires a combination of leadership, management, and caregiving skills. Here are some key responsibilities and duties of a Team Leader in a care home: Team Management: A Team Leader is...

  • Quality Assurance Assessor

    3 months ago

    Leicester, United Kingdom Yü Group Full time

    **Description**: **Reports to**: Quality Assurance Team Leader **Location**: Leicester **Working hours**: Monday to Friday, 37.5 hours a week We are looking to expand our Quality Assurance Team in our Leicester office, due to continued success & growth we have created an exciting opportunity for experienced Quality Assurance Assessor’s, ensuring an...

  • Team Leader

    2 weeks ago

    Leicester, Leicester, United Kingdom Team Aaa Full time

    About UsTeam Aaa, a leading manufacturer of high-quality food products, is seeking a highly motivated and experienced Food Safety Team Leader to join our team. As a champion for health and safety, you will play a key role in ensuring the well-being of our employees and the quality of our products.**Key Responsibilities:**Lead and motivate a team of food...

  • Quality Assurance Specialist

    6 days ago

    Leicester, Leicester, United Kingdom Premier Engineering Full time

    Job Title: Quality Assurance SpecialistJob Summary:Premier Engineering is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring that all products and services meet the highest standards of quality.Key Responsibilities:Conduct quality audits to ensure compliance with ISO...

  • Quality Assurance Specialist

    6 days ago

    Leicester, Leicester, United Kingdom Premier Engineering Full time

    Job Title: Quality Assurance SpecialistJob Summary:Premier Engineering is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring that all products and services meet the highest standards of quality.Key Responsibilities:Conduct quality audits to ensure compliance with ISO...

  • Quality Assurance Inspector

    4 weeks ago

    Leicester, Leicester, United Kingdom Recra Consulting Full time

    Quality Assurance Inspector - Engineering SectorAre you meticulous and committed to upholding exceptional quality standards in an engineering sector? We are seeking a Quality Assurance Inspector to become an integral part of our team, ensuring that our manufactured components adhere to the highest quality benchmarks.Key Responsibilities:Execute finishing and...

  • Quality Assurance Specialist

    3 days ago

    Leicester, United Kingdom Pertemps Leicester Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Pertemps Leicester. As a key member of our quality assurance team, you will play a vital role in ensuring that our products meet the highest standards of quality, safety, and performance.Key Responsibilities:Develop and Implement Quality Assurance Procedures:...

  • Quality Assurance Specialist

    3 days ago

    Leicester, United Kingdom Pertemps Leicester Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Pertemps Leicester. As a key member of our quality assurance team, you will play a vital role in ensuring that our products meet the highest standards of quality, safety, and performance.Key Responsibilities:Develop and Implement Quality Assurance Procedures:...

  • Quality Assurance Specialist

    4 days ago

    Leicester, Leicester, United Kingdom Pertemps Bond Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Pertemps Bond. As a key member of our quality assurance department, you will play a critical role in ensuring that our products meet the highest standards of quality, safety, and performance.Key Responsibilities:Develop and Implement Quality Assurance Procedures:...

  • Quality Assurance Specialist

    4 days ago

    Leicester, Leicester, United Kingdom Pertemps Bond Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Pertemps Bond. As a key member of our quality assurance department, you will play a critical role in ensuring that our products meet the highest standards of quality, safety, and performance.Key Responsibilities:Develop and Implement Quality Assurance Procedures:...

  • Quality Assurance Specialist

    3 days ago

    Leicester, Leicester, United Kingdom Pertemps Leicester Full time

    About the Role:As a Quality Assurance Specialist at Pertemps Leicester, you will play a key role in ensuring that our products meet the highest standards of quality, safety, and performance.Key Responsibilities:Develop and Implement Quality Assurance Procedures: Design and execute comprehensive quality assurance procedures and protocols to ensure compliance...

  • Quality Assurance Specialist

    3 days ago

    Leicester, Leicester, United Kingdom Pertemps Leicester Full time

    About the Role:As a Quality Assurance Specialist at Pertemps Leicester, you will play a key role in ensuring that our products meet the highest standards of quality, safety, and performance.Key Responsibilities:Develop and Implement Quality Assurance Procedures: Design and execute comprehensive quality assurance procedures and protocols to ensure compliance...

  • Quality Assurance Professional

    1 day ago

    Leicester, Leicester, United Kingdom Samworth Brothers Limited Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Professional to join our dynamic team at Samworth Brothers Limited.As a key member of our organization, you will play a vital role in ensuring the highest standards of quality in our products and services.Key Responsibilities:Develop and implement quality assurance strategies to drive continuous...

  • Team Leader

    6 days ago

    Leicester, Leicester, United Kingdom Team Relax Full time

    We are seeking a highly skilled and organized Team Leader to join our Admin Hub team at Team Relax. As an Admin Team Lead, you will play a crucial role in supporting the Central Hub Manager in the management and smooth running of the team.The successful candidate will be responsible for:Managing and processing enrolments, ensuring accurate and timely data...

  • Team Leader

    6 days ago

    Leicester, Leicester, United Kingdom Team Relax Full time

    We are seeking a highly skilled and organized Team Leader to join our Admin Hub team at Team Relax. As an Admin Team Lead, you will play a crucial role in supporting the Central Hub Manager in the management and smooth running of the team.The successful candidate will be responsible for:Managing and processing enrolments, ensuring accurate and timely data...

  • Quality Assurance Coordinator

    4 weeks ago

    Leicester, Leicester, United Kingdom Thorn Baker Group Full time

    Position Overview: We are seeking a skilled Quality Assurance Coordinator to join our team at Thorn Baker Group, specializing in the print manufacturing sector. Employment Type: This is a full-time, permanent role. Key Responsibilities: Work hours are Monday to Friday, from 9 AM to 5 PM. Compensation will be determined based on your qualifications and...

  • Quality Assurance Specialist

    3 days ago

    Leicester, Leicester, United Kingdom Recra Consulting Full time

    {"Job Title": "Quality Assurance Specialist", "Job Description": "Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Recra Consulting. As a Quality Assurance Specialist, you will be responsible for ensuring the highest quality standards are maintained in our engineering environment.Key ResponsibilitiesConduct thorough...

  • Quality Assurance Specialist

    2 days ago

    Leicester, Leicester, United Kingdom Recra Consulting Full time

    {"Job Title": "Quality Assurance Specialist", "Job Description": "Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Recra Consulting. As a Quality Assurance Specialist, you will be responsible for ensuring the highest quality standards are maintained in our engineering environment.Key ResponsibilitiesConduct thorough...