Operations Controller

2 weeks ago


Leeds, United Kingdom Alchemy Global Talent Solutions Full time

Alchemy Global Talent Solutions is working with one of the leading brands within the Removals industry in their search for a Removals Operations Controller based in Leeds.
The Removals Operations Controller will have a hands-on position, handling daily removal operations, workforce planning and management, maintaining client satisfaction, and ongoing proper maintenance of the portfolio of the company.

**Responsibilities**:

- Assist in meeting removals revenue and profit targets.
- Reduce costs by increasing efficiencies.
- Control and administration of compliance systems and management of H&S systems.
- Daily removals operational control.
- Staff management, motivation, and control.
- Cooperate with the removals sales team to ensure maximum utilisation and margins.
- Ensure superior removals service delivery to both external and internal clients.
- Make certain that removal bookings are completed correctly and efficiently.
- Liaise with the central removals administration team to ensure proper communication and fleet utilisation.
- Assist the Removals Branch Manager in achieving profit goals established for own sites
- Ensure complete compliance with all applicable laws and company policies. This includes Working Time Directives, Health & Safety, Maintenance Records, FSA Regulations, and Driving License Verifications.
- Reduction in the overall number of claims and complaints
- Ensure jobs are completed in accordance with the removal schedule and regional productivity levels
- Reduce the number and frequency of Removal crew arrivals that are late.

**Requirements**:

- Ideally have a background from within the Removals sector
- Knowledge of transportation legislation, fleet management, and maintenance controls
- Customer Focused
- Excellent planning and prioritisation abilities
- Excellent verbal and written communication skills Problem-solving abilities
- Experience in management and leadership
- PC literate with strong knowledge of Word and Excel


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