Hospitality Assistant

**Working at Oakland Care will result in some excellent rewards & benefits including**:

- Free meals and drinks on duty.
- Bank Holiday enhancement pay.
- Refer a Friend Scheme paying up to £1000 per successful referral - for all roles within Oakland Care.
- Recognition and staff appreciation initiatives.
- Long service awards.

And much more.

**Location: Hyllden Heights, Tonbridge Road, Hildenborough, Tonbridge TN11 9HJ**

**Hours: 40 hours per week**

**Pay: £10.90 per hour**

**Contract: Full-time**

**Shift: Days**

**What do you need to succeed**:
Our Hospitality Assistants, assist our care teams to provide an exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping and Lifestyles Team.

This is a crucial position and central to the lives of the people we support and their families, so good people skills are essential alongside strong people and organisational skills. If you have previous experience working in the hospitality sector and have an affinity for care - this is the role for you.

**As a Hospitality Assistant, your key responsibilities will include**:

- Assisting with meal service either in resident rooms or dining rooms.
- To ensure that water/drink jugs are regularly refilled in resident rooms.
- Help set up and clear down tables before and after lunch service.
- To maintain temperature records of fridges and service stations in the dining rooms.
- Maintain the Bistro to ensure a professional offering, which is fully stocked.
- Attend to residents “non care” related needs i.e. Opening/Closing Curtains, changing TV channels etc.

**To be successful in this role, you need to have/be**:
**Essential**
- Previous experience of working in a similar role within a luxurious setting.
- 'Can do' attitude and willingness to work with us in ensuring we support our residents with the best quality service.
- Customer facing experience including building working relationships with internal & external stakeholders.

**Personal Attributes**:

- Reliable and punctual.
- Ability to work as an effective team member.
- A professional personal appearance and standards.
- Able to demonstrate an understanding and/or awareness of the sensitivities of working within a care home environment.
- Able to develop good working relationships and to represent the organisation professionally.
- Able to build trust and demonstrate an awareness and understanding of individual differences.
- Motivated to go above and beyond, and to work with passion and enthusiasm.
- Motivated to contribute towards the team and home goals.
- A commitment to grow and learn new things at work.
- Able to remain approachable and calm under pressure.

**“Our mission”** is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family
- **Family**:

- **Integrity**:

- **Respect**:

- **Exceptional**:

- **Sustainable**

INDFOH