Patient Care Coordinator

2 weeks ago


London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

Chelsea and Westminster Hospital NHS Foundation Trust is one of the leading providers of services for the LGBTQI+ communities including our gender dysphoria clinic ‘TransPlus’, trans sexual health service ‘56T’ and trans epilation service. Our services are recognised for their inclusivity & diversity, and recently won a Nursing Times Award for ‘Enhancing Patient Dignity’. Our ambition is to be the leading healthcare provider for Trans and non-binary service users in the UK, building on the specialist expertise and knowledge of our clinical teams.

Chelsea and Westminster Hospital NHS Foundation Trust has been commissioned to provide TransPlus at 56 Dean Street, the first integrated gender, HIV and sexual health service by NHS England. Our vision is for an innovative and patient-centred service, based on the principle that patients must have equal access to services whatever their gender identity with reasonable adjustments to the delivery of care to match the individual’s needs and circumstances.

This is a pivotal role with the post holder providing the necessary administrative support to the TransPlus Gender Dysphoria Service. It involves providing high level, confidential support, on a wide range of matters. The post holder will ensure the interests of the Trust are represented in a professional manner, and is a suitable ambassador at all times.

We have a full time position and part time position available for this role.

Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have nearly 7,000 members of staff that care for nearly one million people locally, regionally, nationally and internationally. Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as sexual health and HIV clinics.

We’re one of the best performing Trusts in the country. We’re also one of the top trusts to work for - our staff say they’re engaged, motivated, and would recommend us as a place to work and receive treatment. Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of ‘Good’. We’ve also been awarded an ‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection.

Roles and Responsibilities
- To receive all patients and other visitors into the department in a professional, polite and friendly manner.
- To contact, provide advice to, and liaise with all TransPlus service users and external organisations in a professional, polite and friendly manner.
- When on reception, update pt. DNA’s and attend patients using the Cerner, and GUM EPR systems.
- To enter all new patients’ full details accurately onto appropriate systems.
- To accurately attend all TransPlus patients as a new, follow up, reschedule or rebook based on their last visit.
- To effectively diffuse difficult situations with patients and refer to the Junior Service Manager or Clinic Manager depending on location.
- To arrange and book any additional services that may be required by patients attending the clinic e.g. transport or interpreting services.
- To maintain patient confidentiality at all times, keeping patients’ information private and only allowing access to it by authorised staff.
- To take part in audits of outpatient activity as required.
- Undertake other administration and reception duties at the discretion of the Junior Service Manager and Clinic Manager.



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