Reservations & M&e Agent - Hotel - Southampton

7 days ago


Southampton, United Kingdom Blue Arrow Full time

Job Description - £22,000 per annum

Monday - Friday - Office Hours

Job Title: Reservations & Events Agent

Department: Revenue

Reporting to: Revenue Manager/ Reservations & Events Manager

Works closely with: Other hotel departments

General Scope and Purpose

Follow strategies in place to grow the business through effective pricing and inventory controls, conTo version of all enquiries and proactive selling, and using the agreed company systems to maximise revenue.

Promote the company purpose, values and behaviours at all times.

Key Responsibilities
- Maximise enquiry conversion through effective call handling techniques, thorough product knowledge and superior customer service.
- Carry out Company processes and procedures to ensure that business on the books is robust and accurate at all times.
- Ensure all systems are operated to the required standard as laid down the brand in order to ensure effective management of the rooms business.
- Follow pricing and selling strategies for all market segments in order to achieve departmental financial budgets and targets, and drive performance against the competitors.
- Assist in keeping competitor information up to date and visiting competitor hotels as required.
- Carry out appointments and showrounds of the hotel, as required.
- To be proficient in the PMS and diary management software to drive activities and revenues.
- To carry out all day-to-day routine hotel practices, including billing transactions and GDPR compliant credit and debit card procedures
- To carry out contract writing for meetings and events, and tour groups.
- To work closely with clients in the planning of events, resolving challenges and making recommendations to support in achieving high Venue Verdict scores
- To handle incoming calls and assist with reservations, confirmations, room requests and questions.
- To prepare weekly function sheets and present to the hotel operational team.
- To support the sales team in ensuring hotel content and narrative on websites, both OTA and brand; are up to date and correct.
- To be conversant in system balancing to ensure availability accuracy at all times.
- Ensure consistent delivery of superior customer service through the Customer Service Programme, Venue Verdict and BDRC, where applicable.
- Be commercially aware and consider Total Revenue and "lifetime value" when assessing new business enquiries, using demand calendars, displacement tools and market data to assist in decision making.
- Assist with maintaining a team environment which promotes good employee morale and ensures a high level of commitment and pride in the hotel.
- Comply with statutory and company requirements relating to cash handling, credit procedures, employment legislation, Health & Safety, Fire Safety, Risk Assessment and Disability.
- Undertake any other reasonable project or request from your General Manager to grow and improve the business.

This Job Description cannot be exhaustive due to the unique requirements of the hotel industry. Therefore, the jobholder may be required from time to time to carry out tasks requested by the Management.



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