Customer Relations Executive

2 months ago


Banbury, United Kingdom Prospect Personnel Full time

The purpose of the role will be to provide a first-rate customer support, handling everything with regards to customer orders and queries.
The Customer Service Executive will be well organised, able to work within a fast-paced office environment and have the ability to build rapport with ease.
**Key Roles & Responsibilities**
Take and process incoming customer orders
Liaise with top customer accounts regarding feedback
Support other internal departments with regards to taking calls, assisting sales team & promotions
Resolving customer queries and complaints effectively
Processing & entering customer purchase orders
Record all client contact & information on CRM database
Build a good understanding of company products and stock
Adhoc admin duties such as filing, paperwork etc
**Skills & Experience**
Previous office-based, customer service / sales order processing / call handling experience
Previous CRM database experience a bonus
Clear and professional telephone manner
Well organised and good time management
Strong working knowledge of MS Office, plus accurate keyboard skills
Good problem solver

Are you looking for a new, varied customer service job, as part of a fun and friendly team. We’re recruiting for a fast-paced Customer Service Executive role, for a well-established Banbury-Based business.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year



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