IT Service Desk Apprentice

4 months ago

Worksop, United Kingdom Intequal Full time

**About the employer**:
Established in 2008, we provide cost-effective IT management & computer network maintenance services for businesses throughout Worksop, Sheffield, Doncaster and Rotherham.

**Brief overview of the role**:
We have an opening for an IT Service Desk Apprentice. This an IT Support role where you will be given the chance to develop the skills in a wide range of IT-related areas. This role is perfect for someone who is looking to get started in IT, with plenty of opportunities to progress into more senior or specialised roles.

**Working week**:
09:00-17:00

**Positions available**:
1

**Vacancy description**:
Initially you will be given the training and support to fulfil the following roles and responsibilities:

- Provide technical support to both internal and external customers through digital channels, remotely and face-to-face
- Establish and diagnose technical problems and faults with the systems and technologies applicable to your role using troubleshooting methodology
- Use tools and technologies to resolve identified issues and faults
- Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation
- Document and escalate tasks to ensure a clear audit trail and progression of issues

You will then be given the opportunity to work further on your particular areas of interest, given the range of services we provide, this could include:

- Networking
- Data & Network security
- VoIP Systems
- Cloud
- PC Support & Maintenance
- Other areas

This could take the form of site visits, project work or a change in role.

**Requirements and prospects**

**Qualifications Required**:
GCSE Maths & English (Grade C/4 or above)

**Desired skills**:

- IT literate
- Good communication and interpersonal skills
- Good organisational skills

**Personal Qualities**:

- Interest in a career in IT
- Willingness to learn and expand knowledge
- Enjoys working with people
- Eagerness to progress
- Flexibility to work on new and different projects

**Training to be provided**:
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communication Technician qualification:
The qualification has core knowledge elements, before branching out into one of the following pathways:

- IT Support Technician
- Network Technician
- Digital Communications Technician

Your Tutor, Pathway Planner and Employer will decide the best pathway for you to follow.

All training is delivered online in virtual classrooms twice per week

You will undertake Functional Skills for English and/or Maths if needed

**Future Prospects**:

- The option to move into a full-time role upon completion of the apprenticeship
- The opportunity to progress into more senior roles
- A range of specialist areas in which to further develop skills

  • IT Service Desk Technician

    3 weeks ago

    Worksop, Nottinghamshire, United Kingdom Leicestershire County Council Full time

    About the RoleThe IT Service is looking for a friendly and outgoing person, with a minimum of 1 year's experience of working on a front-line IT support desk to join the existing Service Desk Team in supporting over 6,000 employees and partners located across various sites in and around the City of Nottingham. This is an exciting opportunity to work in the IT...

  • IT Service Desk Technician

    3 weeks ago

    Worksop, Nottinghamshire, United Kingdom Leicestershire County Council Full time

    About the RoleThe IT Service is looking for a friendly and outgoing person, with a minimum of 1 year's experience of working on a front-line IT support desk to join the existing Service Desk Team in supporting over 6,000 employees and partners located across various sites in and around the City of Nottingham. This is an exciting opportunity to work in the IT...

  • IT Service Desk Analyst

    3 weeks ago

    Worksop, Nottinghamshire, United Kingdom Leicestershire County Council Full time

    About the RoleThe IT Service Desk is seeking a skilled and experienced IT professional to join our team as an IT Service Desk Analyst. As a key member of our IT team, you will be responsible for providing high-quality technical support to our employees and partners.Key ResponsibilitiesInvestigate, diagnose, and resolve technical issues using a variety of...

  • IT Service Desk Analyst

    3 weeks ago

    Worksop, Nottinghamshire, United Kingdom Leicestershire County Council Full time

    About the RoleThe IT Service Desk is seeking a skilled and experienced IT professional to join our team as an IT Service Desk Analyst. As a key member of our IT team, you will be responsible for providing high-quality technical support to our employees and partners.Key ResponsibilitiesInvestigate, diagnose, and resolve technical issues using a variety of...

  • Medical Administrator Apprentice

    4 months ago

    Worksop, United Kingdom Newgate Medical group Full time

    **Newgate Medical Group** **What will the apprentice be doing?** **Primary key responsibilities** To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team at our busy GP practice Duties can include, but are not limited to, the processing of...

  • Front Desk Associate

    2 weeks ago

    Worksop, Nottinghamshire, United Kingdom The Lion Hotel Full time

    Job SummaryWe are seeking a highly organized and customer-focused Front Desk Associate to join our team at The Lion Hotel. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing hotel operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesGuest Services: Greet and assist...

  • Front Desk Associate

    2 weeks ago

    Worksop, Nottinghamshire, United Kingdom The Lion Hotel Full time

    Job SummaryWe are seeking a highly organized and customer-focused Front Desk Associate to join our team at The Lion Hotel. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing hotel operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesGuest Services: Greet and assist...

  • Business Administration Apprentice

    4 days ago

    Worksop, Nottinghamshire, United Kingdom RNN Group Full time

    Job Title: Business Administration ApprenticeJoin RNN Group as a Business Administration Apprentice and take the first step towards a rewarding career in Human Resources.About the RoleWe are seeking a motivated and enthusiastic individual to support our HR team with a wide range of administrative tasks. As an HR Apprentice, you will have the opportunity to...

  • Business Administration Apprentice

    4 days ago

    Worksop, Nottinghamshire, United Kingdom RNN Group Full time

    Job Title: Business Administration ApprenticeJoin RNN Group as a Business Administration Apprentice and take the first step towards a rewarding career in Human Resources.About the RoleWe are seeking a motivated and enthusiastic individual to support our HR team with a wide range of administrative tasks. As an HR Apprentice, you will have the opportunity to...

  • Business Administration Apprentice

    4 hours ago

    Worksop, Nottinghamshire, United Kingdom RNN Group Full time

    Job Title: Business Administration ApprenticeJoin RNN Group as a Business Administration Apprentice and embark on a rewarding career in Human Resources. As an HR Apprentice, you will have the opportunity to develop your skills and knowledge in business administration, customer service, and human resources.Key Responsibilities:Provide administrative support...

  • Business Administration Apprentice

    2 hours ago

    Worksop, Nottinghamshire, United Kingdom RNN Group Full time

    Job Title: Business Administration ApprenticeJoin RNN Group as a Business Administration Apprentice and embark on a rewarding career in Human Resources. As an HR Apprentice, you will have the opportunity to develop your skills and knowledge in business administration, customer service, and human resources.Key Responsibilities:Provide administrative support...

  • Front Desk Associate

    4 weeks ago

    Worksop, Nottinghamshire, United Kingdom Frasers Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Lion Hotel Worksop, part of the Frasers Group. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our reception area.Key ResponsibilitiesGuest...

  • Business Administration Apprentice

    2 weeks ago

    Worksop, Nottinghamshire, United Kingdom Ad Warrior Ltd Full time

    About the RoleWe are seeking a highly motivated and organized Business Administration Apprentice to join our team at Ad Warrior Ltd. As an HR Apprentice, you will provide administrative support on a wide range of activities, developing your knowledge, skills, and professional standards within business administration/customer service as well as Human...

  • Business Administration Apprentice

    2 weeks ago

    Worksop, Nottinghamshire, United Kingdom Ad Warrior Ltd Full time

    About the RoleWe are seeking a highly motivated and organized Business Administration Apprentice to join our team at Ad Warrior Ltd. As an HR Apprentice, you will provide administrative support on a wide range of activities, developing your knowledge, skills, and professional standards within business administration/customer service as well as Human...

  • Business Administration Apprentice Human Resources

    4 weeks ago

    Worksop, United Kingdom Ad Warrior Full time

    Business Administration Apprentice (Human Resources)Location: WorksopSalary: £12,313.60 per annum (£6.40 per hour)Job Type: Fixed term (18 months)The RoleAs an HR Apprentice, you will have the opportunity to provide administration support on a wide range of activities, developing your knowledge, skills and professional standards, within business...

  • Business Administration Apprentice Human Resources

    1 month ago

    Worksop, United Kingdom Ad Warrior Full time

    Business Administration Apprentice (Human Resources)Location: WorksopSalary: £12,313.60 per annum (£6.40 per hour)Job Type: Fixed term (18 months)The RoleAs an HR Apprentice, you will have the opportunity to provide administration support on a wide range of activities, developing your knowledge, skills and professional standards, within business...

  • Front Desk Associate

    3 days ago

    Worksop, Nottinghamshire, United Kingdom whitbread Full time

    We're seeking a skilled Receptionist to join our team at Premier Inn in Worksop. As the face of our hotel, you'll use your excellent customer service skills to welcome guests and make their stay with us unforgettable.Key Responsibilities:Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly.Manage the...

  • Front Desk Associate

    3 days ago

    Worksop, Nottinghamshire, United Kingdom whitbread Full time

    We're seeking a skilled Receptionist to join our team at Premier Inn in Worksop. As the face of our hotel, you'll use your excellent customer service skills to welcome guests and make their stay with us unforgettable.Key Responsibilities:Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly.Manage the...

  • Business Administration Apprentice

    7 days ago

    Worksop, Nottinghamshire, United Kingdom Ad Warrior Ltd Full time

    Business Administration Apprentice (Human Resources)Location: WorksopSalary: £12,313.40 per hourJob Type: Fixed term (18 months)The RoleAs an HR Apprentice, you will have the opportunity to provide administration support on a wide range of activities, developing your knowledge, skills, and professional standards within business administration/customer...

  • Business Administration Apprentice

    7 days ago

    Worksop, Nottinghamshire, United Kingdom Ad Warrior Ltd Full time

    Business Administration Apprentice (Human Resources)Location: WorksopSalary: £12,313.40 per hourJob Type: Fixed term (18 months)The RoleAs an HR Apprentice, you will have the opportunity to provide administration support on a wide range of activities, developing your knowledge, skills, and professional standards within business administration/customer...