Remote Phone Support Specialist

2 weeks ago

London, United Kingdom Novasyte Full time

We are currently seeking a Remote Phone Support Specialist to provide assistance and technical support to clinical trial sites across different European countries. As a Phone Support Specialist, your main responsibility will be to answer calls from clinical trial sites and provide support for a Spirometry device being used in the trials. This position requires a scientific or clinical background, experience in Respiratory and the usage of Spirometry devices, and the ability to communicate effectively in English. Additional languages are a plus.

This role is a remote, working from home role for a duration of 6-12 months.

**Responsibilities**:

- Provide phone support to clinical trial sites in various European countries.
- Answer calls from site staff and address their questions and concerns related to the Spirometry device.
- Review and ensure compliance with the required process for performing Spirometry as per site staff's needs.
- Assist site staff with the setup of Spirometry equipment.
- Troubleshoot technical issues that may arise with the Spirometry device.
- Support site staff in understanding the quality messages received after patient test completion.
- Address questions from sites regarding the local read of the Pulmonary Function Tests (PFTs).
- Assist with report uploading inquiries.
- Aid in the submission of proficiency tests.

**Requirements**:

- Scientific or clinical background.
- Experience in Respiratory and familiarity with Spirometry devices.
- Previous experience working in clinical trials is advantageous.
- Fluent in English, with additional languages being a welcome asset.
- Strong communication skills and a friendly, approachable personality.
- Ability to work autonomously and provide excellent customer service remotely.
- Availability for 6 hours per day, Monday to Friday.
- Good computer skills.

LI-CES

LI-CES

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at

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