CRM & Insight Officer

3 weeks ago


Liverpool, United Kingdom Liverpool Museums Full time

**Location**:Liverpool

**Salary**:£31,330

**Contract Type**:Permanent

**Position Type**:Full Time

**Closing Date**:Thursday 22 February 2024 - 12 Noon
- Our people are at the heart of National Museums Liverpool. Colleagues from across the NML team make a difference every day, creating memorable experiences for everyone and challenging expectations. We pride ourselves on being a place for everyone, but we are always aiming higher, aspiring to be representative of the communities we serve. Through our people, we are building a culture which embeds trust, respect and inclusion and an organisation in which people are engaged and empowered to enable National Museums Liverpool to evolve. You could be just the right person to join us.
- We currently have the post(s) of CRM & Insight Officer available.
- This role has two key parts in Customer Relationship Management (CRM) and Audience Insight.
- You’ll be part of the team supporting day-to-day usage of our CRM system, Microsoft Dynamics 365, as well as its continued successful rollout and future deeper integration across the National Museums Liverpool group.
- You will help ensure the most effective and efficient use of CRM as a centralised tool - improving our ability to attain a superior understanding of audiences and key stakeholders, and realising our core CRM aspirations:

- Achieve a single view of the customer
- Improve business and systems’ efficiency
- Improve reporting and business intelligence
- Never will a day look the same, as you’ll work with business functions right across the organisation to identify and implement ways of working with CRM that maximises business efficiency, productivity, and income generation opportunities alongside delivering a world-class visitor and supporter experience.
- You’ll need previous experience working with data system solutions, understanding and analysing data with thorough working knowledge of best practices across CRM.
- The audience insights part of your role will entail creating and operating the roll out of surveys and analysis of the data collected. You will accurately compile and process data on our visitor footfall creating weekly and monthly reports. You will be infectiously curious, confident and engaging when presenting data to groups of people and have a high degree of attention to detail.

**Insight Event**
- Join us on 13 February 2024 at 5pm for an insight event online with National Museums Liverpool who are currently recruiting for roles including this one. You’ll hear about our organisation, the work of our teams as well as find out more about the job opportunities currently being advertised. You’ll get to meet some of the staff recruiting as well as get the opportunity to ask any questions you may have.
- When the time comes, click on this link to join us at our online event - Tuesday 13 February 2024 at 17:00 - 18:00. This online event will be conducted via Microsoft Teams. Don’t worry you don’t need to install anything; you simply click the
- **link** and join.

**Additional Information**

**Disclosure and Barring Service Checks (DBS)**
- National Museums Liverpool carries out checks, at a level appropriate for each role, as part of our recruitment process. Checks are completed through the Disclosure and Barring Service, following a successful interview and conditional offer. Details of these checks are restricted to the People Team and not shared with recruiting managers.
- If you have questions about the DBS service please visit

**Overseas Applications**
- For more information on whether or not you need a Visa to work in the UK please go to



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