Customer Assistant

5 months ago

Wilmslow, United Kingdom M&S Full time

**Summary**

Customer Assistant - Christmas - In-Store Bakery - Handforth
**All the details**

**Customer Assistant - Christmas - In-Store Bakery - Handforth**

This is a Fixed Term position for an In-Store Bakery Customer Assistant at the Handforth store.
Contracted to 31.50 hours per week.
Standard Rate of Pay at £10.90 per hour with £3.00 per hour Unsocial Premium (for any hours worked between 22:00 and 06:00)
- Due to the nature of this role, all applicants must be AT LEAST 18 year of age. _

**Working Pattern**:
Sun 10:00-18:00
Tues 14:00-22:30
Thurs 14:00-22:30
Fri 14:00-22:30

**Purpose**

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

**Key Accountabilities**
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

**Key Capabilities**
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability

**Everyone’s Welcome**

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

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