Customer Operations Agents
3 days ago
**Guaranteed hours customer service contracts - 12 months fixed term**
We are P&O and we are going through some exciting changes. With an enviable heritage and fantastic brand recognition there has never been a better time to join us.
**The role**
We are looking for a customer service agent to help with the check in and disembarkation service for our tourist and freight customers on a fixed term contract basis. You will work with the management team to help provide a seamless experience, checking customers in as well as answering any queries that they may have. The check in and disembarkation will be done in conjunction with government agencies and you will make sure that all customers receive a consistently good service.
You will also be processing any cash or card transactions, as well as providing assistance during any emergency procedures and helping with lost property.
This is a guaranteed hours 12 month contract (you will be guaranteed a minimum hours per week) alongside some fantastic benefits with a company who truly cares about their employees.
**The organisation**
P&O Ferries is one of the best loved brands within the UK and we are considered a Superbrand. We have been providing a maritime service for the UK and beyond since 1837 and have been an integral part of British maritime history for almost two centuries.
We are now part of DP World whose vision of enabling global trade fits with our global vision for the 21st century. We are going through our biggest transformation in our history which includes building the most technologically advanced ships for the Dover Straits, welcoming customers who have never travelled by ferry before and huge technology leaps that will see us at the forefront of a technology revolution.
Our people are our most important asset and we are building a world class team from all over Europe and the world to help us thrive in the new normal. We have the backing of DP World with all of their tools and support alongside the freedom for you to be the best you can be.
**The person**
So what skills are we looking for?
- Excellent customer service skills gained in a retail, leisure, tourist or hospitality sector
- Fantastic verbal communication skills
- Good IT skills
- Good maths skills and previous experience of dealing with cash payments
- A flexible approach to day to day duties and the ability to switch roles when needed
- Great dispute resolutions skills
- Some experience of dealing with government agencies would be good.
At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.
When we recruit we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity.
-
Customer Operations Agent
3 days ago
Dover, United Kingdom P&O Ferries Full time**Guaranteed hours customer service contracts - Flexible fixed term** **The role** We are looking for a number of customer service agents to help with the check in and disembarkation service for our tourist and freight customers on a fixed term contract basis. You will work with the management team to help provide a seamless experience,checking customers...
-
Customer Operations Agent
7 days ago
Dover, United Kingdom P&O Ferries Full time**Guaranteed hours customer service contracts - Flexible fixed term** **The role** We are looking for a number of customer service agents to help with the check in and disembarkation service for our tourist and freight customers on a fixed term contract basis. You will work with the management team to help provide a seamless experience, checking customers in...
-
Customer Operations Agents
4 days ago
Dover, United Kingdom P&O Ferries Full time**Guaranteed hours customer service contracts - 12 months fixed term** We are P&O and we are going through some exciting changes. With an enviable heritage and fantastic brand recognition there has never been a better time to join us. **The role** We are looking for a customer service agent to help with the check in and disembarkation service for our...
-
Site Agent
1 month ago
Dover, United Kingdom Run Resourcing Ltd Full timeSite Agent required at the Port of Dover for a tier one contractor! We’re recruiting for an experienced Site Agent who has a mixture of experience of project delivery and maintenance contracts. There is an excellent opportunity to secure long-term work at the Port of Dover leading a minor civils works framework and managing a team over a 5-year...
-
Site Agent
2 months ago
Dover, United Kingdom CV-Library Full timeSite Agent required at the Port of Dover for a tier one contractor! We’re recruiting for an experienced Site Agent who has a mixture of experience of project delivery and maintenance contracts. There is an excellent opportunity to secure long-term work at the Port of Dover leading a minor civils works framework and managing a team over a 5-year...
-
Site Agent
6 days ago
Dover, United Kingdom Run Resourcing Ltd Full timeSite Agent required at the Port of Dover for a tier one contractor! We’re recruiting for an experienced Site Agent who has a mixture of experience of project delivery and maintenance contracts. There is an excellent opportunity to secure long-term work at the Port of Dover leading a minor civils works framework and managing a team over a 5-year...
-
Site Agent
3 weeks ago
Dover, United Kingdom Run Resourcing Ltd Full timeSite Agent required at the Port of Dover for a tier one contractor!We’re recruiting for an experienced Site Agent who has a mixture of experience of project delivery and maintenance contracts. There is an excellent opportunity to secure long-term work at the Port of Dover leading a minor civils works framework and managing a team over a 5-year period.The...
-
Trainee Estate Agent
7 months ago
Dover, United Kingdom Connells Group Full timeWe’re looking for a highly motivated **Trainee Estate Agent / Trainee Sales Negotiator **to complement our fantastic residential sales team in **Dover **working in our well known **Geering & **Coyler **estate agency. **Why join us as a Trainee Estate Agent / Trainee Sales Negotiator?** - Industry leading **training and development**: - **Support to gain...
-
Trainee Estate Agent
7 days ago
Dover, United Kingdom Connells Group Full timeOTE: £25,000 - £30,000, Uncapped Commission, Career Progression We’re looking for a highly motivated **Trainee Estate Agent / Trainee** **Sales Negotiator **to complement our fantastic residential sales team in **Dover **working in our well known** Geering & Coyler **estate agency. **Why join us as a Trainee Estate Agent / Trainee** **Sales...
-
Site Agent
1 month ago
Dover, United Kingdom CV-Library Full timeAbout the company My client is a multi-disciplined tier 2 contractor who specialises in highway maintenance, highway infrastructure, traffic management, rail, and the environmental sector. The company is huge on the long-term stability and career progression of their team. This is helped by the repeat business they get in Surrey and Hampshire which is a...
-
Senior Mortgage Advisor
7 days ago
Dover, United Kingdom Kings Permanent Recruitment for Estate Agents & Financial Services Professionals Full time**Senior Mortgage Advisor - Overview**: Our clients are looking to add to their team of talented Mortgage Advisors. You will supported on your career journey every step of the way and they will help you become the very best you can be! There will be warm leads readily available from their front end sales team so you will never be short of business to write....
-
Call Center Agent
1 week ago
Dover, Kent, United Kingdom Bally's Corporation Full timeHotel Sector Call Center Agent$15 per hourAbout the Role:Join Bally's Corporation as a skilled and customer-focused Call Center Agent in our hotel sector. In this role, you will handle hotel room reservations, casino offers, and special events. You will also provide exceptional customer service to our valued guests.Responsibilities:To maintain high-quality...
-
Customs Operator
6 days ago
Dover, United Kingdom Streamline Search Ltd Full timeCustoms Operator needed. We are currently representing a global Customs Intermediary and freight forwarder situated in Dover, they have an excellent opportunity to join the company. **Customs Operator - Position Overview** - Calculating Duty/VAT cost for consignments. - Processing Import/Export declarations - Dealing with general enquiries from...
-
International Groupage Operator
4 days ago
Dover, United Kingdom HR GO Recruitment Full timeHRGO are recruiting for an International Groupage Operator for our reputable client based in Dover, Kent. We are ideally seeking someone with previous experience in similar role, however we may consider people without if they have a keen attitude to learn. Main responsibilities: - Ensure orders are entered into Manpack - Organise direct deliveries and...
-
Customer Service Liaison
3 weeks ago
Dover, Kent, United Kingdom ViziRecruiter,LLC. Full timeFront Desk Supervisor PositionWe're looking for an experienced Front Desk Supervisor to lead our team at ViziRecruiter, LLC. As a key member of our hospitality team, you'll be responsible for ensuring seamless customer experiences and upholding our high standards of service.In this role, you'll oversee daily Front Desk operations, manage staff performance,...
-
Civil Engineering Operations Coordinator
2 weeks ago
Dover, Kent, United Kingdom Anderselite Full timeAnderselite is working with a specialist engineering services client to find a qualified Civil Engineering Operations Coordinator for their Dover, Kent office. As a key member of the project team, you will coordinate the execution of civil engineering projects, ensuring they meet safety, quality, and environmental standards.About the RequirementsCoordinate...
-
Front Desk Operations Manager
3 weeks ago
Dover, Kent, United Kingdom ViziRecruiter,LLC. Full timeJob OverviewWe're seeking a talented and enthusiastic Front Desk Agent to join our team at ViziRecruiter, LLC. If you enjoy working in a fast-paced environment and providing exceptional customer service, this may be the perfect opportunity for you.The ideal candidate will have experience in the hospitality industry, preferably in a supervisory role. They...
-
Junior Customs Clearnace Shift Clerk
4 days ago
Dover, United Kingdom HR GO Recruitment Full timeHRGO are recruiting a Junior Customs Clearance agent based in Dover, to work on a shift pattern including night shift. The successful applicant must have a minimum of 3 months experience and have excellent computer skills, along with a willingness to learnand good customer service skills. This role is based in Dover. Salary depending on experience.
-
International Groupage Operator
7 months ago
Dover, United Kingdom HR GO Recruitment Full timeHRGO are recruiting for an International Groupage Operator to join a successful Logistics company. All applicants must have a minimum of 3 years experience in the haulage/ freight forwarding industry. Key Responsibilities: Ensure orders from customers are entered into Manpack system Check Bordero's (advices of goods arriving into Dover) from Depots and...
-
Customs Clearance Operative
7 days ago
Dover, United Kingdom Office Angels Full time**Job Title**: Customs Clearance Operative **Location**: Dover **Salary**: £24k - £28k DOE + bonus **Hours**:Monday - Friday, 9am - 6pm, with the possibility of this changing to 7am-3:30pm/11.30am-8pm, call-out Monday to Friday with Saturday work as part of regular Rota (1 in 8). **Holiday entitlement**:20 days + Bank holidays **Your next...