Premium Collections Administrator

2 weeks ago

Milton Keynes, United Kingdom Personal Group Full time

**Location**:Milton Keynes, Hybrid (3 days in the office, 2 days from home)

**Salary**:£23000 - £25000 DOE

**Contract Type**:Permanent, full time 35 hours pw

**Are you able to establish and maintain good working relationships with a desire to exceed customer expectations?**

**If the answer is yes, we want to hear from you**

**Role Objective**:
As a Premium Collections Administrator, you will become part of a bubbly and dedicated team to ensure the timely receipt, recording and reconciliation of payments for all Personal Group insurance products. You will proactively chase host companies for any overdue payments and reports and provide excellent customer and client care to assist with any queries.

**Benefits**
- Hybrid working between home and office (3 days in office 2 working from home)
- 25 days annual leave with option to purchase additional holiday days
- Private medical insurance
- Employer contributory pension
- Free travel insurance for you and your family
- Life assurance - 4 x salary
- Practical Health Plan
- Salary sacrifice options include big technology purchase discounts, retail discounts platform, share ownership plan and more

**What you'll be doing**:

- Timely submission of Payroll Deductions Authorities to host companies and process premium deduction reports from host companies.
- Allocate Bacs/Chaps/Cheque payments accurately in conjunction with deduction reports.
- Action requests for cancellations/amendments in line with company procedures and process customer refunds.
- Proactively chase host companies for overdue deduction reports and payments.
- Efficiently maintain accessible up to date records including management of computer records in Sharepoint.
- Deal with queries from customers and clients both internally and externally.
- Ensure the outbound post is processed to ensure timely transfer to the admin team for sending out each day.
- Ensure compliance with employment legislation, FCA principles, ensure we are compliant with Consumer Duty & other relevant legislative requirement

**What are we looking for?**
- Experience in dealing with 3rd party client contacts and a track record of customer focused working practices.
- Good knowledge of Microsoft Excel, Word and Outlook.
- Experience of high-volume data entry and multitasking with good organisation skills and time management.
- Team player with good oral and written communication skills.
- Ability to resolve routine problems but escalate where appropriate.

**Why Personal Group?**

Founded in 1984, Personal Group has grown to become an innovative and leading provider of employee reward and benefits, specialising in providing purpose-built employee engagement solutions.

Since its formation, Personal Group has followed its vision to help organisations build and maintain a healthy, happy and productive workforce. Our environment and culture provide a healthy and flexible place to work, where colleagues are treated fairly and rewarded for their hard work and results.

AIM-listed since 2000, our strategy is focused on widening our footprint across a broader range of industries, predominantly by driving insurance sales through new and existing channels, transforming reward and benefits, and accelerating our SME offer.

Demand for our services has never been greater as employers put an increased focus on improving their employee value propositions. Employers increasingly see employee benefits and well-being services as essential for recruiting and retaining staff in a competitive talent market.

Post-pandemic, we’re seeing sustained demand for our affordable insurance products, both from employers looking to make their workforce more resilient, and employees who want some financial security in case of ill health or death.

As a socially responsible business, we ensure that our offerings across the Group are fair, reasonable, and accessible to all reaches of society, and joining us will give you the chance to be part of a dynamic company that is constantly looking for ways to support our clients in engaging their employees.

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