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Information Co-ordinator

3 months ago

South Croydon, United Kingdom Adecco Full time

**JOB TITLE**:
**Information Co-ordinator**

**LOCATION**:
**Croydon (Hybrid working)**

**PAY RATE**:
**£29 paye / £33 umbrella per hour**

**START DATE**:
**ASAP**

**DURATION/Hours**:
**3-month initial contract/ 36 hours a week**

**Role purpose**:
Acting as the main contact for members of the public who make requests under the Freedom of Information Act 2000 or Data Protection Act 1998. As a co-ordinator, this role ensures that all FOI requests are accurately and fully recorded onto the FOI database and tracks their progress and responded to, ensuring deadlines are met. The role is also a key liaison with the Information Commissioner's Office (ICO).

**Key accountabilities**:

- Ensure all FOI/EIR requests and Data Protection Act requests, received by the complaint resolution team are logged onto the CRM system so they can be managed by the relevant service area
- Ensure that FOI/EIR requests and DP requests received by any medium are managed effectively and responded to within the statutory time limit (20 days for FOI and 40 days for DPA)
- Log all FOI/EIR requests, DP requests and enquiries onto the system and ensure they are referred through the system to the correct service area
- Act as the first point of contact for any customer making an enquiry into the complaint resolution team - signposting the customer correctly if they require another service or logging the complaint directly onto the system
- Ensure service managers respond to FOI/EIR requests within the stipulated legal timeframes in an efficient and polite manner
- Ensure that all relevant service areas are clear about their responsibilities in responding to FOI/EIR and DP requests within a specified deadline
- Receive and process all FOI/EIR and DP requests from the public, media, commercial and other organisations including those of a highly complex, sensitive, and contentious nature.
- Work with the complaint analysis and reporting officer to develop quarterly reports showing FOI/EIR response trends
- Work with democratic and legal services to ensure that once an FOI/EIR request has been answered that the information is used for the Publication Scheme and is redacted so it can be placed on the Council's website
- Develop and maintain templates/standard letters in responding to FOI/EIR requests and revise and amend as necessary
- Ensure that the appropriate exemptions and common law principles are applied to FOI EIR and DPA responses.
- Take a lead role in managing the FOI module within the CRM system
- Develop and provide regular reports on FOI performance, highlighting trends and areas of concern

***

**Knowledge, skills & experience**:

- Essential experience of responding to SAR/FOI requests
- Sufficient understanding of Freedom of Information Act and General Data Protection Regulations/DPA 2018
- Excellent attention to detail
- Excellent Planning and organisational skills
- Creative thinking and problem-solving skills
- Effective communication and analytical skills

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Rebecca Evans