Sales Director

4 weeks ago

Kingston upon Hull, United Kingdom Gleeson Homes Full time

Job Introduction
As Sales Director you will hold overall responsibility for reservations, exchanges and legal completions ensuring they are all achieved in line with budgeted targets. You will facilitate the opening of sales outlets and show homes on time ensuring presentation is to the highest standard, responsible for the adherence to all policies and procedures and that accurate marketing material is available and published.

Responsibility for the Sales Teams commitment to the Gleeson Company Charter and Customer Journey providing excellent levels of customer first communication and support.

Main Responsibilities
- Working to Group process and procedures as set by the Group Sales Director, including utilising Group support/standards of Interior Design, Marketing Suite Set up, IFA use, Panel Solicitors, Homes England, etc.
- Work to strict guidelines around our Marketing Standards, portals, brand, digital, website in line with Group Head of Marketing.
- Managing direct reports, including setting of sales targets, monitoring, and reviewing performance, drive on-going training in line with Group training courses in collaboration with the Group Sales Director, to ensure competency and excellent customer service.
- Providing support and guidance on transactions and conveyancing adhering to company policy. Dealing with escalated financial and legal matters. Ensuring target exchange dates are achieved to enable legal completion.
- Overseeing work of Sales Managers, monitoring, and ensuring achievement of sales targets by site/month to achieve regional forecasts. Achieving the above by ensuring correct staffing levels, recruitment of competent sales executives, setting objectives/targets and by adjusting incentives as required within budget.
- Driving sales price and delivery of budgeted sales rate.
- Ensuring COINS compliance through the sales team and adhering to the Gleeson sales guidance, processes, and procedures.
- Overseeing advertising and PR to facilitate sales and to ensure opportunities are maximised and company standards are adhered to.
- Dealing with complaints whilst ensuring Consumer Code compliance.
- Managing/overseeing conveyancing solicitors, monitoring their performance and dealing with issues as they arise.
- Managing financial advisors and nominated solicitors to ensure best attention and service.
- Working with the land department and Group Sales Director approving site appraisals, house type mix and sales values/marketing reports.
- Monitoring customer communication and responding accordingly.
- Attending and monitoring Final Inspections ensuring procedure and build quality in line with the Gleeson Quality Charter and Customer Journey.
- Attending Marketing Meetings, Regional Senior Management Team Meetings and other relevant meetings as deemed necessary by the business, including monthly meetings with the Group Sales Director.
- Generating various reports for the Operations Director/Managing Director/Group Sales Director.
- Preparing annual regional sales overhead and marketing budgets.
- Conducting training sessions and sales meetings as required.
- Experience in Sales Management working within a high-volume housebuilder (essential)
- Comprehensive understanding of the house buying process
- Experience and knowledge of sales activity
- Confidence and ability to converse with people at all levels
- Passionate about delivering exceptional customer service
- Personable, well presented, and composed at all times
- Immaculate communication and presentation skills
- Strong people management skills
- Self-motivated, determined, and efficient
- Able to represent the Gleeson brand to the highest of standards at all times

Why Gleeson?

Package Description
- Generous holiday entitlement of 26 days per annum + bank holidays
- Choice of company car or car allowance
- Discretionary Bonus Scheme
- Holiday Buy Back Scheme
- Company Pension Scheme
- Private Medical Insurance Scheme
- Healthshield membership
- Life Assurance Scheme
- Share Purchase Plan

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