Inside Sales Advisor

3 weeks ago

East Grinstead, United Kingdom Fender Full time

**Come and be part of Rock N'Roll History at FENDER**

**Fender Musical Instruments Corporation **is a world-famous brand with offices across the globe**. **Fender was born in Southern California and has built a worldwide influence beyond the studio and the stage. A Fender is more than an instrument; it's a cultural symbol that resonates globally.

**Fender Musical Instruments Corporation** ("**FMIC**") is one of the world's leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Gretsch®, Jackson®, EVH®, Charvel® and Groove Tubes®, among others. Our brand mission is to accompany each player at every stage with products and brand experiences that fuel the pursuit of musical expression. Fender EMEA is a growing team that plays a critical role in the engine that delivers Fender to a global audience. We accompany the legendary brand at every step of the way. An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument, it's a cultural symbol that resonates globally.

**About the role**

Working within the Inside Sales Team, the Inside Sales Advisor will be responsible for establishing excellent relationships with Fender's established dealer network to make ongoing sales for products and achieve set sales targets.

If you're passionate about making a difference, working with a close knit team, and will enjoy the challenge of working across a European business...this role is for you

**Hybrid Working**

Post COVID-19, Fender is working under a hybrid flexible working arrangement, with most employees working both from home and the office. This means that in most cases, our employees will experience a blend of working from home, or from the office, dependent on what type of role they undertake and the requirements of that role. We encourage leaders to both manage business requirements and offer flexibility where possible.

**Essential Functions**
- Make regular outbound sales calls to new and existing dealer accounts on the assigned sales area for specific online products
- Attain set sales targets for the assigned area
- Create and maintain an effective call plan, ensuring full coverage of the area to maximise sales and establish routine with customers
- Enter and maintain all sales orders received onto the AS400 system
- Provide inbound telephone sales support for dealers and DSM´s. Including:

- Order entry and maintenance
- Stock availability requests
- Account information updates, including dealership and credit details
- Back order clarification and maintenance
- Product information, including specifications and release dates
- Promote all sales offers and new products in order to generate sales
- Establish and maintain positive working relationships with all new and existing clients in assigned areas
- Establish and maintain a high level of product knowledge for the relevant product lines being sold
- Maintain regular contact with District Sales Managers and share feedback on sales activity within their specified areas
- Represent the company in a positive and professional manner at all times
- Ad-hoc projects as directed by the Sales and Support Manager

This is an indication of the main responsibilities of the role and the Company reserve the right to amend the content of the role at its discretion.

**Person Specification**

**_ Essential Skills/Knowledge/Experience_**
- Proven sales experience within a sales driven environment.
- Effective communication skills, both verbal and written.
- Excellent telephone manner
- Ability to work on own initiative and be self motivated.
- Ability to establish and maintain positive working relationships
- Excellent interpersonal skills.
- Proficient in the use of Microsoft Word, Excel, and Outlook.
- Good organisational skills
- Results focused

**_Desirable Skills/Knowledge/Experience_**
- Experience of conducting proactive outbound telesales calls.
- Knowledge and understanding of the musical instrument industry and other musical instrument manufacturers.

**Why Work for Fender?**

We offer a range of Company benefits to our employees, and we would love you to join the team
- **Private Medical Cover**

All employees are eligible to join our private health care scheme through salary sacrifice. Employees are eligible to benefit from tax relief of this provision.
- **Learning and Development**

We have an extensive range of courses and Udemy training sessions to enhance your learning We also fund accreditations and externally recognised qualifications.
- **Season Ticket Loans**

If you need a season ticket loan for travel, we offer season ticket loans that cover your travel, and the cost is repaid free from interest.
- **Birthday Voucher**

Every employee receives an employee voucher on their birthday
- **Long Service Awards**

We operate a long service awards that recognises your i

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