Receptionist

3 weeks ago


StokeonTrent, United Kingdom Re-Form Heritage Full time

We are currently seeking a Receptionist to join our team at Re-Form Heritage. As a Receptionist, you will be responsible for managing the general day-to-day sales, enquiries, and basic administration of Middleport Pottery.
- **Shift times will be the hours of 9.30am to 4.30pm Saturday to Sunday. **_
- You may be required to work outside of these hours to cover holidays or provide additional ad hoc cover._

**Responsibilities**:

- Manage the general day-to-day sales, enquiries, and basic administration of Middleport Pottery.
- Manage bookings including groups, schools, events, activities and catering enquiries.
- Booking hired spaces/rooms.
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook), including logging contractors, staff, external site visitors (not general public) and volunteers, and logging of keys/key sets.
- Receive, sort, and distribute daily post/deliveries.
- Stock control and repeat ordering.
- Basic invoice processing.
- Basic data processing and management of data/CRM systems.
- Maintenance of membership system and membership entries.
- Monitor factory tour bookings and allocated volunteers.
- End of day cashing up.
- Production and distribution of weekly and monthly EPOS data reports and analysis.
- Management of the EPOS system.
- Proving administration support to Re-Form Heritage.

Any other duties that are appropriate to the post.

**Requirements**:

- Experience in administration and customer service.
- Experience as first point of contact for event and hire enquiries and an understanding of how to manage enquiries when needed.
- Experience of collecting, processing and storing personal data.
- Ability to undertake a wide range of clerical duties and reception duties to a high standard.
- Excellent use of Microsoft Office software (Excel, Word, Outlook).
- Ability to work independently with mínimal supervision.
- Strong attention to detail and organizational skills.
- Flexible, energetic and happy to lend a hand wherever needed.
- Excellent time management skills to ensure tasks are completed in a timely manner.

**Job Types**: Part-time, Permanent

**Salary**: £11.50 per hour

Expected hours: 13 per week

**Benefits**:

- Free parking
- On-site parking

Work Location: In person

Application deadline: 24/03/2024



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