Senior Experience Design Researcher

1 month ago

London, United Kingdom Sainsbury's Full time

At Sainsbury’s we believe that the customer should be at the heart of everything we do. The Customer Experience Team’s vision is to create the easiest, most enjoyable experiences that better serve our customers’ and colleagues’ ever-changing needs. We work across a range of services, products, touchpoints and tools to deliver distinctive, integrated, and consistent experiences for our customers and colleagues across Sainsbury’s Group (which includes Sainsbury’s Food, Argos, Bank, Nectar, Tu and Habitat).

We drive brilliant end to end experiences across all our brands in-store and online, operating in agile teams and squads, and working collaboratively with teams right across the business to make the most of the exceptional knowledge, insight and talent across the Division.

As an Experience Design Research Team, we are responsible for leading research to inform product roadmaps and the design process across omni-channel experiences for Sainsbury’s Group. Our work helps ensure we develop experiences that are truly user-centric. You’ll be a key part of making that a reality, identifying ways that we can leverage insights and data to deliver world class experiences for every single person who shops with us.

As a Senior Experience Design Researcher, you will be responsible for leading the end-to end design, planning and delivery of inclusive research, and translating results into clear, compelling, actionable insights that inform our future propositions, experiences, and roadmaps. This may include discovery research to understand user needs and behaviours, or evaluative research to help shape the direction of concepts or designs. You will work in an agile, collaborative environment with cross-functional teams and stakeholders and will need to feel comfortable working in and out of scrum product teams, at a tactical or strategic level. You will bring a wealth of knowledge with you as a previous Experience Design Researcher.

**What you need to do**:

- Proactively identify user research opportunities and create research plans using a range of research methods to achieve business objectives.
- Lead large scale, end to end research projects
- including defining objectives and methodology, managing and leading fieldwork, and synthesising outputs into compelling insights, artefacts (e.g. archetypes, user needs, customer journey maps, behavioural models, video edits, etc) and stories.
- Create a holistic view of a problem area by integrating insights from multiple sources (e.g. industry trends, market research, analytics).
- Run workshops with cross-functional teams to scope research and action insights.
- Help your team and wider stakeholders understand and empathise with users, and bring research learnings into the product roadmap and design process.
- Present user insights to project stakeholders at all levels.
- Determine measurable and actionable user experience metrics.
- Champion the voice of the user and a user-centric design approach.
- Demonstrate and advocate the value of research.
- Contribute to building an Experience Design Research community of practice. Help define team processes and best practices.
- Mentor less experienced team members.

**What you need to know and show**:

- A wealth of knowledge as a previous Experience Design Researcher, ideally for a big brand
- Ability to demonstrate the behavioural competencies expected of a senior researcher, including initiative, flexibility, influencing, negotiating, strong communication skills and ability to deal with ambiguity
- Extensive hands-on experience managing a wide range of generative and evaluative, qualitative and quantitative research projects, with a strong understanding of related methodologies.
- Experience uncovering unarticulated user needs, synthesising existing research from a variety of sources, and translating observations into digestible, actionable insights that are connected to business goals.
- Ability to distil complex information and concepts into simple formats and compelling stories
- Confidence to challenge established perspectives and approaches, backed up by sound rationale and insights.
- Excellent communication and workshop facilitation skills.
- Strong stakeholder management and influencing skills.
- Experience working collaboratively as part of a multi-disciplinary agile delivery team.
- Strong planning and organisation skills
- A natural curiosity and passion for understanding people, their motivations, their behaviours, and the challenges they face
- A track record of influencing product strategy through high quality research and impactful storytelling.
- Nimble, creative, pragmatic approach to user research
- Confident, can-do attitude
- Ability to manage multiple, changing priorities, and work with diverse personalities and complex dynamics

Job ID: 218249
Job Category: null
Posting Date: 01/29/2024
Closing Date: 02/11/2024
Full Time or Part Time: Full time

Locations: Sainsbury's Supermarkets Ltd,

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