Senior Corporate Travel Consultant

5 months ago

Manchester, United Kingdom Egencia Full time

Egencia (an Amex GBT company) is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Egencia - Travel Consultant

Do you have a passion for travel and tech? And want to work for an exciting company that’s at the top of their industry?

Business travel is back and we’re looking for talented individuals to join a team that’s working hard to reinvent the industry and make those real-life connections truly seamless once again.

Who Are We?

Egencia is the original category disruptor and the world’s leading B2B SaaS business in travel. Driven by curiosity and backed by industry leading data and customer insights, we’re a trusted business travel partner that delivers the best technology and experiences - no matter the odds.

With the support of our partners and travel consultants, and now with the powerful backing of Amex GBT, we deliver unrivalled value, while helping companies in over 60 markets meet sustainability goals and prioritize the wellbeing of their travelers. And we need people like you.

Job Mission

To deliver exceptional customer service and offer expert and knowledgeable travel advise. To meet and exceed Service Level Agreements using the in-house booking tools and bespoke systems and represent Egencia as an ambassador of service excellence.

Key Areas of Responsibility
- Answering calls from clients within Service Level Agreements
- Completion of booking files
- Quality Control
- Problem Solving
- Delivering Deadlines
- Use technical experience and customer questioning skills to identify opportunities to achieve ‘best value’ from the clients spend, through:

- Sourcing the most appropriate travel solution
- To maximize opportunities through the sales of ancillary products

Customer Development - Take an active part in all customer development strategies to continually improve and strengthen the relationship.

Preferred suppliers - Possess a clear understanding of Egencia’s preferred supplier policy, using judgment and selling skills to promote suppliers wherever possible.

Bi-annual performance review with manager to review performance and identify opportunities for training and personal development

Attend training courses to keep up to date on product and system knowledge

Any other tasks as directed by the Team Leader according to requirement and development of company initiatives.

Requirements / Qualifications
- Strong customer focus with a passion to need and exceed customer expectations
- Significant experience in a similar blue-chip corporate travel environment
- Strong communication skills - friendly, confident manner with all levels
- Ability to build effective and trusting relationships through positive communication that motivates and influences others.
- Experience of web-based booking tools and extensive knowledge of GDS systems
- Extensive travel knowledge
- Presentable, flexible with a desire to succeed
- Can work effectively in a highly complex, diverse, changing environment whilst maintaining focus on key business goals and personal objectives
- Problem solving and taking the initiative to identify current and potential problems and determines the best solution
- The location for these roles are office based located in our Glasgow or Manchester sites. Dutch speaking consultants will also be considered on a work from home basis, nation wide.

Egencia Competencies

Add Business Value
- Drive for Results
- Technical/Functional Skills
- Analytical Problem Solving & Decision-Making
- Business Acumen
- Creativity

Communicate Effectively
- Written & Spoken Communications
- Listening
- Influencing

Help the Team Win
- Build & Maintain Teams
- Work Effectively with Superiors & Peers
- Cross-Functional Collaboration
- Embrace & Champion

Why Join Egencia?

Connections matter when it comes to business, and those connections start with our inclusive team of travel enthusiasts and technologists.

Our customers love working with us because we know satisfied customers start with a knowledgeable and enthusiastic team to support them. So, we’re committed to creating an inclusive work environment with a diverse workforce. We make sure every voice is heard. We trust each other to get great work and we encourage everyone to speak up, speak out, and be themselves.

Our Culture

We thrive in a culture of curiosity - constantly reinventing for the future. It's the people that make Egencia so special, so we want to make sure they’re happy. We do this by offering flexible working opportunities, competitive packages and by making sure we have fun along the way.

Business travel is on the road to recovery, and as part of the world’s largest corporate travel marketplace, we’re in a strong position to define the future of

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