Corporate Travel Consultant

3 months ago

Manchester, United Kingdom Egencia Full time

Egencia (an Amex GBT company) is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Job Mission: The Travel Consultant delivers exceptional customer service and offers expert and knowledgeable travel advice. The Travel Consultant meets and exceeds Service Level Agreements, using the in-house booking tools and represents Egencia as an ambassador of service excellence

Interpersonal Skills
- Customer Focus: Customer-obsessed and has a passion for excellence in customer service with attention to detail. Goes the “extra mile” to deliver results.
- Effective Communication: Written & spoken communications, listening and influencing.
- Relationship building: Build effective relationships with Egencia clients through positive communication. Be actively involved in achieving team objectives.
- Managing complexity: Can work effectively in a complex, diverse, fast-paced environment. Ability to multi-task and act with a sense of urgency.
- Problem solving: Ability to work autonomously and independently, combined with creative problem-solving skills.
- Role model: Positively contribute to the team environment. Capable of maintaining and building a favorable company image when dealing with external suppliers. Pursuit of learning and self-development.

Professional Skills & Tasks
- Ability to operate in a multi-channel environment and be accountable to key performance indicators of success, such as customer satisfaction (CSAT) and key productivity metrics (for example call adherence and call service metrics).
- Arrange domestic and international business travel for air, road, rail, and accommodation, utilizing the assigned tools.
- Identify opportunities to achieve ‘best value’ from the clients spend, through:
o Sourcing the most appropriate travel solution

o Proactively selling additional service for our travelers (e.g., Hotel and Car/Car Service)
- Verify rates for best fares, corporate and preferred discounts, and appropriate documentation.
- Possess a clear understanding of Egencia’s preferred supplier policy, using judgment and selling skills to promote suppliers wherever possible.
- Take an active part in all customer development strategies, ability to assist and coach customers on the online booking control.
- Continuously strives to provide clients with a positive experience utilizing analytical & strategic skill for a first call resolution. Understand the importance of quality and accountability.
- Identify and communicate process improvement opportunities including system, process, and training gaps.

Location

United Kingdom - Manchester

The #TeamEgencia Experience

Work and life: Find your happy medium at Egencia.- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.-
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.- Wellbeing resources to support mental and emotional health for you and your immediate family.- And much more

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult

GBT Recruitment Privacy Statement

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