Helpdesk Assistant

**Requisition ID**: 55564**Domain**: Support Services/Customer Services and Administration**Contract type**: Permanent**Schedule**: Part-time**Working in partnership with North East Lincolnshire Council, Equans is looking for a Helpdesk Assistant to join our team based in Grimsby on a permanent basis. This is a part-time role working 18.75 hours per week. On offer is a salary of £11,700 per annum and benefits package.**

North East Lincolnshire is on the cusp of something remarkable.

Highlighted as one of the Government’s key areas for growth, we’re about to experience once-in-a-generation transformational change that will bring new technology, innovation and industry as never seen before.

With many millions in government funding already secured, the borough’s regeneration into a bustling, dynamic and prosperous area is ready to begin. Over the next 5 years the area’s housing, highstreets, industry and advances into green energy will all accelerate, making the borough an attractive location to live, work and play in.

We’re now on the lookout for the skills and talent needed to help us make the infrastructure improvements needed to turn this vision into reality.

If you’re looking for a CV defining role to challenge and help you grow, now and far into the future, look no further.

**What will you deliver?**
- Respond to requests for assistance in person, via phone, electronically
- Prioritise and escalate calls based on knowledge of the business impact of the reported problems
- Advise users on appropriate action taken
- Follow standard service desk procedures
- Log all help desk interactions using help desk software
- Redirect problems to appropriate resource
- Ensure all customers (both internal and external) are dealt with in a courteous manner and without prejudice
- Ensure effective communication at all levels and make referrals to other specialist providers where this is in the best interests of the customer
- Take responsibility for the timely raising and processing of requisitions and work orders for the NEL Regeneration Contract
- Advise requisitioners of correct processes and procedures and offer assistance and expertise as required
- Liaise with EQUANS procurement to ensure requisitions are acceptable and contractors are established to ensure payment
- Correctly assign costs on purchase orders to give Finance accurate accrual information on annual orders
- Proactively monitor invoice status for goods receipting and invoice payment
- Allocate scheduled PPM costs to correct property/inspection record and liaise with contractors to minimise and rectify any mistakes
- Process monthly PPM invoices expediently
- Allocate DLO expenses to correct DLO work orders
- Use established systems to raise invoices for DLO jobs to make up the monthly recharge
- Complete regular data quality checks on the Property Information software to ensure the data kept is accurate and up to date
- Assist Service Desk Manager with monthly KPI reporting where required
- Ensure all Data Protection, Equality, Confidentiality, and Health and Safety provisions are complied with
- Undertake such other duties as may be reasonably expected at this level.

**What can we offer you?**

On offer is a salary of £11,700 per annum and benefits package, which includes;
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1.5 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app.

**Who are we looking for?**
- Knowledge of basic finance and accounting processes and payment handling skills
- Knowledge of building maintenance processes would be an advantage
- A good working knowledge of office IT systems including databases and Microsoft Word Excel Outlook and Teams
- A good knowledge of Local Government Services
- Be familiar with the principles of customer care and Service Level Agreements
- Flexible to meet the needs of the service
- Adaptable to change and new ways of working
- An AAT, finance or similar qualification or a willingness to complete the qualification would be advantageous.

**Who are we?**

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & e