Customer Service Co-ordinator

4 weeks ago

Upper Dean, United Kingdom Riverford Organic Farmers Ltd Full time

**Overview**:

- Location: Lower Dean- Contract: Permanent - Part Time- Hours: 19 hours per week working Sunday, Monday & Wednesday- Salary: £13.00 per hour**Customer Service Co-ordinator**:

- Department: Customer Service- Closing date: Friday 5th April 2024**Customer Service Co-ordinator**

**Salary**:£13.00 per hour

**_ This is a permanent contract, 19 hours per week working Sunday, Monday & Wednesday, based at Lower Dean Buckfastleigh, Devon. It is essential you are able to commute weekly to our office._**

**What you’ll be doing**

The Wholesale Customer Team is the key interface between Riverford’s wholesale (business) customers and the wholesale dispatch and delivery teams. Responsible for taking and processing orders and the management of these through to dispatch. This includes query handling, an occasional complaint, order amendments, logistics arrangements and preparation of delivery notes; as well as the general administrative tasks in support of the smooth running of the Wholesale function.

We supply a wide range of businesses across the region including Farm shops, Café’s, restaurants and festivals.

Riverford prides itself on customer service that is both personal and informative. You will share and communicate enthusiasm for good food from good farming with a rapid, friendly, helpful and professional response.

We want you to leave a positive impression of Riverford and the service we offer with everyone you speak to. You’ll need to be confident in IT and have some knowledge of software programmes (excel, word, outlook) as you will using a range of systems and processes. We work very closely with our sister wholesale site in Ledbury, Herfordshire providing remote support/resourcing where required.

**Skills & experience**
- Previous experience in a transactional administration or customer facing role would be beneficial.
- Organised, excellent attention to detail, data processing and entry of supplier and customer information and orders.
- Strong systems knowledge, working to tight deadlines.
- Excellent customer service skills as the role will involve frequent liaising with customers.
- An Excellent communicator with good standard of spoken English and a desire to help customers.
- Good team player, and ability to work on own initiative.
- Be a people person and have confidence to make outbound calls.

**Co-owner benefits**

Riverford is a beautiful place to work, with lots of great people - and other perks too. Some of our benefits include: 33 days holiday pro rata (including bank holidays), generous company pension scheme, annual profit share (10% of all our profits are split equally between all co-owners), heavily discounted organic breakfasts and lunches, free organic fruit and veg, time and half on bank holidays, and free parking.

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