Technical Services Operator

4 months ago

Bourne, United Kingdom WestRock Full time

**How you will impact WestRock**:

- Collation of data from customers for new items.
- Create Master Estimates, Production Estimates and generate item specifications on the Radius system.
- Perform VWT Order, countercheck - new items.
- In conjunction with the manager, make use of the Westrock-approved NPI process for the EMEA region.
- Control revision levels and item obsolescence on Radius and other systems.
- Ensure correct costs captured.
- Where appropriate, make combi decisions and process items for combi print.
- Work closely with management to ensure effective internal customer-supplier relationships and teamwork.
- Pre-flighting artwork on a technical level.
- Responsible for ensuring production is to the highest quality standards and adherence to SOP guidelines and customer requirements within the Technical Service team.
- Participate in continuous improvement initiatives, and charter projects in the Project Portal on Westrock Connect.
- Participate in company quality programs, e.g., Internal Audits, Calibration, JDI, Gemba walks, and 5S events to identify and report problems or deviations from standards.

**What you need to succeed**:

- Be self-motivated, standards-driven, with a keen eye for detail, organised and detail-oriented.
- Proficient in MS Office Suite Applications, knowledge of Apple/MAC is advantageous.
- Ability to remain calm under pressure and work to tight deadlines.
- Problem-solving skills.
- Demonstrable experience in good team working and communication skills.
- To maintain confidentiality and comply with the Data Protection Act.
- Commitment & dedication to the training program.
- The ability to continually monitor and review current working practices and make the best use of resources to improve results.
- Flexibility to take on new additional tasks as the role evolves.
- Travel as necessary.

**What we offer**:

- Corporate culture based on integrity, respect, accountability, and excellence.
- An attractive salary reflecting skills, competencies, and potential.
- Comprehensive training with numerous learning and development opportunities
- A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work.

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