Head of Operations

4 months ago


Wrexham, United Kingdom Clwyd Recruitment Solutions Full time

**Job Title: Operations Manager**
**Location: Wrexham (with flexibility for remote work)**
**Working Hours: Monday to Friday, 8:00 AM to 5:00 PM**

About Us:
CRS are working with a dynamic and vibrant local theatre, committed to delivering exceptional experiences. They are looking for a Head of Experience to join the team, playing a key role in ensuring the smooth and efficient running of all operational aspects within the venue.

Key Responsibilities:

- Manage all operational services and procedures, ensuring the highest standards of performance.
- Continually challenge and review venue operations for improved efficiency, effectiveness, and innovation.
- Ensure cohesive teamwork for the front-line operational team to provide the best customer experience.
- Implement innovative products across all sales points.
- Act as Duty Manager on day and evening shifts when necessary.
- Cater appropriately for visitors with access requirements.
- Collaborate with other teams to ensure seamless execution of events.

Financial Management:

- Lead and oversee financial procedures and controls for operational services.
- Manage bar stock, merchandise, and confectionary sales.
- Support the programming team through various stages of programming and contracting.

Facility Management:

- Work with the Technical Manager to oversee events and facility management.
- Act as the point of contact for visiting companies, contractors, and internal hires.
- Manage stakeholders, contractors, and collaborators, ensuring successful relationships.
- Welcome and support companies, performers, and artists during their visits.

Commercial Focus:

- Ensure the success of all points of sale through team management and customer engagement.
- Implement robust stock control and ordering across all trading areas.
- Manage end-of-day processes, including cashing up and securing the venue.
- Identify and deliver commercial and community opportunities to exceed budgetary targets.

Staff Leadership:

- Foster a supportive environment, embodying the values of the organization.
- Encourage risk-taking, hard work, and creative thinking.
- Oversee recruitment and development of the William Aston Hall Team.

Licensing, Health and Safety:

- Ensure compliance with Health and Safety statutory requirements.
- Review and update policies and procedures for all operational modalities.
- Collaborate with the Wrexham University Team on DDA compliance.
- Supervise fire drills, provide fire awareness training, and lead building evacuation if necessary.
- Adhere to reporting procedures for accidents and incidents.

Qualifications and Experience:

- Proven experience in operations management.
- Strong leadership and team management skills.
- Excellent financial acumen.
- Knowledge of licensing, health, and safety regulations.
- Exceptional communication and interpersonal skills.

If you are a dynamic and motivated individual with a passion for delivering outstanding experiences, please apply. Please submit your CV, or call Amy on 01745 777277.

**Salary**: £28,000.00-£34,500.00 per year

**Benefits**:

- Free parking
- On-site parking

Work Location: In person



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