Sales Administration Team Leader

3 weeks ago

Thame, United Kingdom Travelodge Full time

**Hours**: Monday to Friday, 9am-5pm

**Hybrid working**: 3 days In Thame support office, 2 days working from home

The job in a nutshell

As a Team Leader for the Sales Administration Team you will be supporting the delivery of Group Sales and Travel Trade budgeted revenue targets by ensuring all sales administration, bookings and data tasks are completed efficiently, accurately and in a timely manner.

You will do this by managing a team of colleagues who are tasked with the timely and accurate completion of these tasks, whilst ensuring daily reporting, KPI and compliance checks are completed.

You will also manage the day to day relationships with external Travel Trade clients.

What you’ll be doing
- Support the Head of Reservations in the delivery of the vision and direction for your team, focusing them to achieve and exceed their objectives.
- Manage the day to day operations and the relationship with external clients’ distribution and financial teams to deliver an accurate booking and invoicing process reducing cost related errors.
- Manage the twice yearly Travel Trade contracting and the smooth distribution of allocated rooms.
- Supporting the Finance team by ensuring compliance to agreed processes.
- Lead, manage and develop an engaged and high performing team of administrators who are responsible for post sale administration, transient bookings and data tasks.
- Ensuring robust talent management and succession planning is in place.
- Undertake regular performance reviews to all administrators to highlight any training needs, performance issues or trends and to celebrate success.
- Support the Group Sales Team Manager on the delivery of a measurable admin process for Groups and Events bookings ensuring that all KPI’s are met.
- Take ownership of any related queries or complaints that may be received by the team and management.
- Build strong internal stakeholder relationships at all levels, promoting accountability of sales performance, communication, problem resolution and innovation.

What we’ll expect from you

To succeed in the role, you will be an experienced administrator who is confident in the management of a team and to be able to support the development of individuals. In addition, the role requires:

- The ability to work well under pressure.
- Good attention to detail with strong written and verbal communication skills.
- Excellent communications and relationship building skills.
- Results driven, self-motivated, flexible and resilient.
- Good knowledge of google apps and excel spreadsheets.

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:
I care about people
- I treat everyone in a way I would like to be treated
- I am easy to work with
- I have a can do attitude
- I care about the impact my work has on others

I pay attention to detail
- I do the little things that make a difference to our customers
- I work to brand standards
- I treat Travelodge time, equipment and stock as if it were my own

I drive for results
- I hit targets in my role and work at the right pace
- I take ownership of problems and try to fix them fast
- I look for ways to avoid future problems
- I look for ways to promote Travelodge

What you can expect from us

Culture

At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here We want you to bring your personality to work and we love our diversity.

Reward and recognition

It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rates.

Career and development

We want you to develop further with us at Travelodge and we’ll provide you a development plan to help you reach your goals. You can expect to have a full induction and training relevant to your role. We advertise all our vacancies internally, so you’ll have the opportunity to really develop your career with Travelodge.

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