Sales Support Coordinator

4 months ago

Prestwick, United Kingdom Allenwest Limited Full time

**Allenwest Limited **forms part of the iDESo Group and is a leading manufacturer and supplier of electrical and electronic products. We pride ourselves on providing superior products and services to all our market sectors including mining, tunnelling, power distribution, energy, industrial and infrastructure. At Allenwest Limited our core strength is our customer and employee centric approach that forms part of our +100-year heritage. Allenwest head office & manufacturing facility is located is in Prestwick, Scotland from where we service a global customer base.

**Position Summary**

The Sales support Coordinator will form part of a dynamic team where professional growth and development forms part of our strategic approach to ensure that we maintain to be a supplier of choice by our customers.

They will be required to maintain a close long-term relationship with existing customers through development and growth.

The Sales support Coordinator role includes aspects of processing enquiries and orders for spares equipment under guidance from the Sales Manager.

**Key Responsibilities**:

- Deal with customer standard requirements i.e. Price requests, RFQ’S and after sales spares.
- Hold/meetings with customers over MS Teams to discuss recent and future business opportunities
- Compile quotations & cost estimates based on input from existing team.
- Maintaining detailed and accurate records of all enquiries / bids.
- Follow up on quotations and liaise with customers on future prospects.
- Carry out other reasonable duties as requested.

**Essential qualifications, experience and knowledge**
- Proven passion for customer service and the drive to learn
- Excellent and confident communication skills, both verbal and written
- Strong interpersonal skills
- Good attention to detail, with great listening skills
- Motivated by working in a fast-paced environment
- Self-motivated and uses own initiative
- Ability to work to deadlines and work under pressure
- Highly organised, and able to prioritise business tasks and goals
- Proficient IT skills with working knowledge of MS Office including Outlook, Word, and Excel
- Strong team player

**Desirable qualifications, experience and knowledge**
- Previous experience of working in B2B sales or telesales environment
- Some knowledge of the Industrial service market and key customers and their activities and the value chain
- Experience of working with international customers
- Knowledge of export procedures

**Position Location**:
This position is office based. Location: Prestwick, South Ayrshire, Scotland

37hrs (Monday - Thursday)

**Professional qualities**

Principles
- Always presents themselves in a professional manner in keeping with the image of the Company
- Upholds the company core values
- Promotes and encourages a positive workplace culture and quality work ethic
- Support the Company in all Health & Safety matters, Risk assessments and Safe systems of work.

Teamwork
- Participates positively in team meetings and briefs
- Supports and solicits input from team members at all levels within the organisation

*

**Organisational responsibilities**

Development
- Participates in HR programs and enforces company policies

Internal Operations
- Enforces policies and procedures as per our commitment to Health & Safety, Quality & Environmental standards
- Carry out other reasonable duties as requested

**Benefits**:

- Company pension
- Life insurance
- On-site parking

Work Location: In person

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