Cash and Cards Payments Specialist, Associate
3 weeks ago
The Cash & Card (C&C) operations team investigates and resolves complex payment incidents, monitors developments and trends across payment processing, and supports the build of new tools and processes to enhance the performance and efficiency of the C&C team.
This role will require a detailed understanding of retail card payment processes, an investigative and analytical approach to problem solving, and an ability to work effectively with product, technology, and business teams to resolve incidents and develop new and enhanced processes.
The role will support the build of tools as well as the resolution of operational issues.
**Responsibilities**:
- Conduct complex enquiries and investigations for problems that frontline contact centre teams cannot resolve.
- Provide required audit trail and documentation to support the work performed.
- Gather requirements and support the build of tools and processes to enhance the work of the C&C team
- Liaise with Development & other Operations teams to co-ordinate the C&C Ops journeys.
- Analyse current performance of the team and publish statistics and reports.
- Support and deliver training material for Contact Centre and Ops teams.
- Create and update playbooks for C&C Ops Team for new payment products.
**Skills**:
- Relevant knowledge and experience, ideally in a back office, middle office, operations, or similar function of a banking/financial services organisation
- Knowledge and understanding of cards scheme/network, retail banking platforms
- Ideally previous payments experience/knowledge of Visa or MasterCard
- Basic knowledge of Mastercard rules, and FPS / BACS / CHAPS / SWIFT schemes with a detailed understanding of at least one scheme
- Willingness to learn new schemes and rulebooks to support C&C Ops.
- Diverse product knowledge, with an ability to develop an understanding of new products
- Ability to work under considerable time pressure, whilst maintaining a high level of accuracy and quality
- Excellent communication and organisational skills
- Strong analytical skills to analyse the information, identify the problems, and work towards finding the solutions
- Ability to partner and influence across businesses and other support groups
- Control focus and mind-set at all times, whilst respectively challenging the status quo
- Attention to detail whilst being cognizant of materiality levels
- A relevant degree, accounting, or financial qualification would be beneficial
**#ICBCareer #ChaseUKCustomerServices**
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
-
Cash and Cards Payments Specialist, Debit Cards
2 weeks ago
Edinburgh, United Kingdom JPMorgan Chase Bank, N.A. Full time**Cash and Cards Payments Specialist, Debit Cards, Chase UK** As a Cash and Cards Payments Specialist you will bring you credit card and payment processes knowledge to resolve business payments incidents, alongside analytical thinking to help problem solve. As a Cash and Cards Payments Specialist in our Cash and Cards Operations team, you will investigate...
-
Edinburgh, United Kingdom JPMorgan Chase Bank, N.A. Full timeAs a Cash and Cards Payments Associate in our Cash and Cards Operations team, you will investigate complex payments/credit card problems from our customers, whilst supporting the development of enhanced business processes to support credit card operations. Within this team you will only investigate complex enquiries as the general ones are handled by...
-
Cash and Payments Accounts Assistant
4 weeks ago
Edinburgh, United Kingdom Element Materials Technology Full timeOverview: Element has an opportunity for a new **Cash and Payments Accounts Assistant** to join our growing team in Edinburgh. This is a fantastic opportunity to join one of the fastest growing companies in the Testing, Inspection and Certification sector located in our Global Business Services function in Newbridge, Edinburgh and reporting directly to the...
-
Cash and Payments Accounts Assistant
4 weeks ago
Edinburgh, United Kingdom Element Materials Technology Full timeOverview: Element is seeking a **Cash & Payments Accounts Assistant** to join our team. This is a great opportunity to join one of the fastest growing companies in the Testing, Inspection and Certification sector located in our Global Business Services function in Newbridge, Edinburgh and reporting directly to the European Accounts Payable Manager. You...
-
Edinburgh, United Kingdom State Street Full timeWho we are looking for Under the direction of the AVP/VP, the Cash and Compensations Specialist, Senior Associate, is responsible for actions related to controls and governance within the Cash and Lending spaces. Primary focus of the job is claim and compensation activity. Claims are initiated, researched, and reviewed prior to collection and/or payment....
-
Order to Cash Administrator
7 days ago
Edinburgh, United Kingdom Menzies Distribution Full time**ORDER TO CASH ADMINISTRATOR - 36.25HRS PER WEEK** Menzies Distribution are looking for a Cash Administrator to join our great team in Edinburgh. You’ll be working on behalf of Menzies Distribution Limited and its customers. Providing a first class service with our team in Edinburgh, this role is based on a basic 36.25hour week working Monday to Friday,...
-
Edinburgh, United Kingdom State Street Corporation Full timeWho we are looking for Global Delivery Custody is forming a central support team for the Payments, Cash, and Custody ("PCC") strategic development program. The team you will be joining is a part of PCC, a multi-year effort to modernize and simplify State Streets core custody technology platforms. The program is a collaborative approach across Global...
-
Edinburgh, United Kingdom State Street Full timeWho we are looking for Global Delivery Custody is forming a central support team for the Payments, Cash, and Custody (“PCC”) strategic development program. The team you will be joining is a part of PCC, a multi-year effort to modernize and simplify State Streets core custody technology platforms. The program is a collaborative approach across Global...
-
Core Operations Payments, Associate
6 days ago
Edinburgh, United Kingdom State Street Corporation Full timeWho we are looking for This is an excellent opportunity to work within an operational team responsible for processing cash payment transactions. Responsibilities include effectively managing daily GBP activity between State Street and CHAPS, providing Network Controller coverage to the domestic USD market, monitoring & processing payment queues, exception...
-
Edinburgh, United Kingdom State Street Full timeWho we are looking forGlobal Delivery Custody is forming a central support team for the Payments, Cash, and Custody (âPCCâ) strategic development program. The team you will be joining is a part of PCC, a multi-year effort to modernize and simplify State Streets core custody technology platforms. The program is a collaborative approach across Global...
-
Edinburgh, Edinburgh, United Kingdom State Street Full timeWho we are looking forGlobal Delivery Custody is forming a central support team for the Payments, Cash, and Custody ("PCC") strategic development program. The team you will be joining is a part of PCC, a multi-year effort to modernize and simplify State Streets core custody technology platforms. The program is a collaborative approach across Global Delivery,...
-
Core Operations Payments, Associate 2
3 days ago
Edinburgh, United Kingdom State Street Full timeWho we are looking for This is an excellent opportunity to work within an operational team responsible for processing cash payment transactions. Responsibilities include effectively managing daily GBP activity between State Street and CHAPS, providing Network Controller coverage to the domestic USD market, monitoring & processing payment queues,...
-
Core Operations Payments, Associate 2
3 days ago
Edinburgh, Edinburgh, United Kingdom State Street Full timeWho we are looking for This is an excellent opportunity to work within an operational team responsible for processing cash payment transactions. Responsibilities include effectively managing daily GBP activity between State Street and CHAPS, providing Network Controller coverage to the domestic USD market, monitoring & processing payment queues, exception...
-
Core Operations Payments, Associate 2
3 days ago
Edinburgh, United Kingdom State Street Full timeWho we are looking for This is an excellent opportunity to work within an operational team responsible for processing cash payment transactions. Responsibilities include effectively managing daily GBP activity between State Street and CHAPS, providing Network Controller coverage to the domestic USD market, monitoring & processing payment queues, exception...
-
Banking & Payments Executive
4 weeks ago
Edinburgh, United Kingdom Corio Generation Full timeThis is a fantastic opportunity for an experienced and motivated Banking & Payments Executive to join the Corio’s rapidly growing offshore wind business and support the transition to a low carbon, sustainable global economy. Corio was developed under the Green Investment Group and remains a subsidiary of Macquarie Group (Australia’s largest investment...
-
Core Operations Payments, Associate 2
3 days ago
Edinburgh, United Kingdom State Street Full timeWho we are looking forThis is an excellent opportunity to work within an operational team responsible for processing cash payment transactions. Responsibilities include effectively managing daily GBP activity between State Street and CHAPS, providing Network Controller coverage to the domestic USD market, monitoring & processing payment queues, exception...
-
Core Operations Payments, Associate 2
5 days ago
Edinburgh, United Kingdom State Street Full timeWho we are looking for This is an excellent opportunity to work within an operational team responsible for processing cash payment transactions. Responsibilities include effectively managing daily GBP activity between State Street and CHAPS, providing Network Controller coverage to the domestic USD market, monitoring & processing payment queues,...
-
Cash Processor
2 days ago
Edinburgh, United Kingdom Loomis - Edinburgh Full timeAre you looking for a new challenge in 2024? Our Edinburgh Cash and Coin Centre is looking for Cash Processors due to an increase in workload. Loomis understands that our people are the key to our success. We strive to be the market leader and we employ great people. We pay well and provide excellent benefits and rewards. By joining us you will be joining...
-
Cash Processor
21 hours ago
Edinburgh, United Kingdom Loomis - Edinburgh Full timeAre you looking for a new challenge in 2024? Our Edinburgh Cash and Coin Centre is looking for Cash Processors due to an increase in workload. Loomis understands that our people are the key to our success. We strive to be the market leader and we employ great people. We pay well and provide excellent benefits and rewards. By joining us you will be joining...
-
Cash Processor
17 hours ago
Edinburgh, United Kingdom Loomis - Edinburgh Full timeAre you looking for a new challenge in 2024? Our Edinburgh Cash and Coin Centre is looking for Cash Processors due to an increase in workload. Loomis understands that our people are the key to our success. We strive to be the market leader and we employ great people. We pay well and provide excellent benefits and rewards. By joining us you will be joining...
