Customer Care Supervisor

Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as our Customer Care Supervisor.

As part of the Outdoor and Cycle Concepts group, **_Cotswold Outdoor _**is joined by **_Snow + Rock _**and **_Runners Need _**to support outdoor enthusiasts by providing excellent customer service and a range of products from world leading brands, all whilst promoting and encouraging sustainability

**How will you make an impact?**
- Managing the day-to-day workload of the Customer Care department, ensuring the right people are on the right activities at the right time
- Driving the department to exceed targets
- Supporting the team in identifying continuous improvement opportunities and ensuring these are logged and share with the Leadership Team
- Creating the mood and feel of the department by engaging with the team throughout the day and running incentives
- Having a clear presence in the office and being available for those working from home
- Maintaining excellent awareness and understanding of what is happening in the department at any point in the day
- Reporting on the previous days performance at department and individual level, tracking performance hourly to identify potentially avoidable issues
- Please note this role is 40 hours per week. You will be required to work 1 in 3 weekends._

**You’ll fit right in if you have**:

- Proven customer service experience
- Leadership experience, preferably in a similar environment
- Excellent communication skills
- High levels of attention to detail
- Ability to solve problems

**What’s in it for you?**

Colleagues make a company, so we believe in offering a total reward package that’s more than just base salary. As part of the O&CC team you’ll receive:

- Base salary of £25,500 per annum
- 40-60% discount across our range of products
- 33 days holiday
- Company pension scheme
- Access to Perkbox, allowing you to save money all year round. Whether it’s supermarket savings or days out, the daily coffee or a summer holiday - there’s something to suit everyone’s lifestyle.

But there’s more, for a full list of what we offer at O&CC check out our brochure here.

**Applications from all genders and backgrounds are encouraged.**

O&CC aims to be an inclusive employer, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and background leads to a better organisation for our employees and customers, creating a learning environment and organisational culture that leverage diversity, allowing us all to flourish and keep our business growing.