1st and 2nd Line IT Support Analyst

4 weeks ago

London, United Kingdom Robert Half Full time

**_Multiple 1st and 2nd Line Support Roles - Health Care - Central London - Hybrid Working_**

**Are you an IT whizz, who loves to give great customer service?**

We are the dental corporate with a twist, we are fortunate to be building an organisation that people are proud to be part of, we have a community of over 150 practices and more than 1700 workers, we celebrate the individuality of every single person anddon't just encourage new ideas and innovation but we shout it from the rooftops

Due to continuous growth, we now seek talented Service Desk Analysts to join our multi-skilled and fast-paced team, offering 1st & 2nd line support to our community. This is an excellent role for those who want the opportunity to work with a variety of technologiesand never have to be watching the clock You will support a rapidly growing number of people within our practices and support office. You will have access to a variety of technologies including PCs and Servers (Windows & Mac), mobile devices (iOS & Android)Microsoft 365, Azure, Intune, 3CX and more. In addition to this, you will have the opportunity to engage in a variety of projects including the deployment and migration of services such as Microsoft 365 and 3CX.

**What the role involves**
- Be committed to providing the best possible experience to our group: taking ownership of problems, responding in a timely and professional manner, meeting your service targets, and maintaining excellent case documentation
- Occasional on site visits to practices around the country (mostly for new deployments and training)
- Troubleshooting problems remotely and escalating to our third party suppliers if required to ensure timely resolution of escalated problems
- Asset management including updating, maintaining, and reviewing IT equipment inventory
- Participate in projects as required, such as Microsoft 365, hardware and 3CX migrations

**What we need from you**
- IT degree or relevant industry experience
- Previous service desk support experience
- Excellent telephone manner and customer service attitude and an ability to communicate technical concepts to non technical people
- Good technical knowledge of PCs, laptops, and mobile devices
- Good hardware and software troubleshooting skills
- Experience of Windows 10 in a corporate environment. Mac advantageous, but not required
- Any knowledge of 3CX, Active Directory, Azure, PowerShell or Intune is advantageous
- Good analytical and problem solving skills, time management and planning
- You will need to be a self-starter that doesn't need to be micromanaged
- Any experience working with dental practice IT is advantageous (R4/SOE)

**Salary £30,000 - £36,000 (depending on level) with hybrid working and brilliant benefits

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