Receptionist
3 weeks ago
**Position**: Receptionist
**Location**: Optima Clinics, Cottingham, Hull
**Part-Time**: (20 hours per week)
**About Optima Clinics**
Optima Clinics is a leading private medical clinic dedicated to providing high-quality healthcare services to our valued patients. Our clinic is committed to delivering exceptional patient experiences, ensuring accessibility, and promoting equality and diversity in all aspects of our operations.
**Role Overview**:
As a Receptionist at Optima Clinics, you will play a pivotal role in creating a welcoming and efficient environment for our patients. Your main responsibilities will include meeting and greeting patients, assisting with administrative tasks, and ensuring a seamless patient experience from their first interaction with our clinic.
**Key Responsibilities**:
- Greet and welcome patients as they arrive at the clinic, providing a warm and friendly first impression.
- Effectively manage the patient check-in process, ensuring accurate documentation and information collection.
- Assess patient forms to understand their needs and medical requirements, ensuring all necessary information is obtained.
- Collaborate with healthcare professionals to schedule patient appointments, considering any accessibility requirements or preferences.
- Liaise with General Practitioners (GPs) and external parties to arrange referrals and obtain medical records when necessary.
- Provide clear and accurate information to patients about clinic services, procedures, and appointments.
- Handle incoming phone calls and inquiries, addressing patient queries and directing calls to the appropriate departments.
- Maintain the reception area's cleanliness and organization, creating a comfortable and inviting space for patients.
- Assist with basic administrative tasks, including data entry, appointment scheduling, and maintaining patient records.
- Uphold patient confidentiality and ensure compliance with data protection regulations.
- Adhere to Optima Clinics' policies and procedures, including equality and diversity considerations in all interactions.
**Requirements**:
- Previous experience in a customer-facing role, preferably in a healthcare or medical environment.
- Exceptional interpersonal skills with a warm and friendly demeanour.
- Strong communication skills, both verbal and written.
- Excellent organisational abilities and attention to detail.
- Sensitivity to patient needs and a commitment to providing a positive patient experience.
- Possession of a valid DBS check.
- A commitment to equality and diversity principles.
**Benefits**:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and supportive healthcare environment.
- Contribution to patient well-being and satisfaction.
- Professional growth and development opportunities within Optima Clinics.
**Job Type**: Part-time
Part-time hours: 20 per week
**Salary**: £10.42-£11.00 per hour
**Benefits**:
- Company pension
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Cottingham: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 28/08/2023
Expected start date: 18/09/2023
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