Reception Team Leader

2 weeks ago

Edinburgh, United Kingdom Rapport Guest Services Full time

Job Introduction
**Do you enjoy thinking outside of the box and being rewarded for going above and beyond? Then this is an ideal role for you**

**A location where the magic is made in the little details creating that lasting, significant impact for clients and colleagues alike. We are looking for a creative and engaging colleague to join our award winning, innovative Front of House team at one of our most prestigious client sites in Edinburgh.**

**"People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” - Maya Angelou**

We are looking for a Reception Team Leader to join the Rapport team based in Edinburgh. You will look after a small team of two receptionists based in a modern office in Edinburgh. In this role you will be responsible for the smooth running of the office and managing the team.

The role is 40 hours per week, working Monday to Friday, with shifts between 7am to 7pm with flexibility to cover evening functions.

Main Responsibilities
The role involves but is not limited to the following responsibilities:

- To provide excellent service to clients and customers, ensuring all duties are carried out to the highest of standards
- To lead by example and develop the current team members
- To be the main point of contact for the client and the Account Manager
- Preparing the team rota and supporting with recruitment and HR related duties such as conducting one to one meetings, performance reviews and training new starters
- Stand to greet all guests / visitors, ensure eye contact is made within 10 ft of the reception desk
- Set up meeting rooms according to the client's requirements, setting up refreshments and lunches, and offering AV support for meetings
- Greet internal and external clients with a smile.
- Welcome and escort guests to meeting rooms, taking coats and luggage as required.
- Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
- Assist with separate registration desks for functions as required.
- Someone with a keen eye for detail.
- A passion for innovation.
- The ability to create positive and lasting relationships with colleagues and clients alike.
- An understanding of a client's potential need prior to their request for it.
- They will also be able to demonstrate great leadership skills and attention to detail

About The Company
**Why Rapport?**

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work

**About the Company**

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at

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