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Technical Sales
4 months ago
An opportunity has arisen for an experienced Technical Hire Controller to join our team on a full-time permanent basis Based in Bridge of Don Aberdeen.
The client focal point for all technical enquiries regarding the sale and rental of company equipment you will primarily assist both clients and internal stakeholders with any technical support within your level of competence, maintaining a thorough understanding of client expectations and advising where required and suggesting alternatives as necessary to ensure our clients receive the best possible service.
This role may suit a Workshop Technician / Team Lead / Supervisor who holds a thorough technical understanding in the industry and is seeking to move into an office-based role.
**What will you do?**
- This list does not represent an exhaustive list but indicates the main responsibilities the post holder will be required to undertake:_
- Act as the focal point primarily for client technical enquiries regarding the sale and rental of Company equipment by assisting clients directly with any technical support, advising where required and suggesting alternatives as necessary to support client requirements.
- Provide technical support internally to the Sales & Hire and Business Development Team(s) to support client requirements.
- Review and approve Works Orders, prior to issuing to the operational teams to ensure accurate completion in accordance with company procedures, technical standards, and client requirements.
- Build strong working relationships with clients, suppliers, and staff to ensure client requirements are met and to ensure continual improvement to support company initiatives.
- Assist to create and issue quotations within the companys hire management system, allocating equipment to ensure correct stock levels are maintained.
- Assist to monitor quotations and ensure follow-up, highlighting any leads to Business Development.
- Assist to receive and Create Purchase Orders in accordance with company procedures.
- Assist to raise Work Orders within the companys hire management system and liaise with operational departments to ensure that client requirements and delivery dates are met.
- Act as a buyer by liaising closely with Approved Suppliers to make purchases and raise purchase orders in accordance with company procedures.
- Assist to coordinate with operations and transport teams to ensure the correct equipment is ready and delivered to customer site(s) as required.
- Generate reports to monitor client activity as required.
- Monitor all projects from quotation to delivery to ensure client requirements have been met.
- Assist certification to maintain job-packs ensuring traceability in accordance with company procedures.
- Assist the Certification and Business Development departments as necessary.
- Assist with any other duties as and when required.
**You?**
- Will hold a thorough technical understanding of the Lifting and / or Tooling Industry.
- Will ideally hold an Engineering / Mechanical Engineering Qualification or alternatively significant industry experience.
- Knowledge of LOLER regulations and / or LEEA Qualifications.
- Are proficient in the use of Microsoft Office Programmes (e.g. Excel, Word, Outlook).
- Have the ability to prioritise workload to meet deadlines.
- A Team Player with the ability to work independently.
- Have the ability to work accurately within a fast-paced environment.
- Are Self-Motivated with a willingness to learn.
- Have the ability to multi-task and adapt to changing work conditions.
- Hold excellent time management skills with high attention to detail.
First Tech Group companies include First Marine Solutions, First Integrated Solutions, First Subsea, First Competence, Mooring Systems and North Sea Compactors based in Aberdeen, Montrose, Glasgow, Lancaster, and London.
