Housing Options Officer

3 months ago

Enfield, United Kingdom BRACKENBERRY INTERIMS Full time

We are working in close collaboration with a Local Authority in **Enfield **to facilitate the appointment of a Housing Coordinator. This is a pivotal role aimed at preventing homelessness, providing quality housing options, and delivering essential advice to ensure compliance with statutory functions.

**Purpose of the Role**:
**Key Accountabilities**:

- Effectively utilize prevention tools to prevent homelessness, employing schemes and representations where necessary.
- Process housing and homelessness approaches accurately and within agreed timescales, adhering to policies, procedures, and legislation.
- Conduct home visits as needed to confirm homelessness, inspect housing standards, and verify household circumstances.
- Liaise with the Market Management Team to secure accommodation and recommend access to the Council's rent deposit scheme.
- Interpret and explain complex legal matters related to tenancy agreements, possession proceedings, harassment, eviction, disrepair, and tenancy sustainment.
- Collaborate with Medical Assessment Officers for comprehensive medical assessments of homeless households.
- Provide clear and accurate responses to legal challenges, inquiries, complaints, and complex correspondence.
- Work in partnership with internal and external organizations for referrals to specialist initiatives.
- Identify and liaise with other agencies regarding special needs cases.
- Possess a deep understanding of welfare benefit entitlements, including housing benefit regulations.
- Collaborate with Estate management for Estate regeneration initiatives.
- Comply with regulations governing referrals, cautions, reviews, and appeals.
- Undertake any other duties reasonably requested by management.
- Ensure compliance with the Council's Policies and Procedures.

**Skills, Experience, Knowledge & Abilities**:

- **Essential**:_
- Proficient in spoken English with excellent communication skills.
- Experience in effectively preventing homelessness.
- Ability to manage a caseload efficiently, ensuring effective planning and communication.
- Front-line contact experience with the public, delivering complex information tactfully.
- Ability to handle complex, difficult, or contentious inquiries or complaints.
- Team player with experience working independently and collaboratively.
- Effective negotiation skills and the ability to work in partnership with other departments and external agencies.
- Problem-solving skills and ability to resolve issues effectively.
- Good computer skills and familiarity with IT databases.

**Please note**:

- You should be available to work immediately or at a short notice.
- You should have right to work in U.K

**Disclaimer**: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

**Job Types**: Full-time, Fixed term contract
Contract length: 3 months

**Salary**: £21.50 per hour

Expected hours: 35 per week

**Benefits**:

- Company pension
- Flexitime
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Enfield civic Center: reliably commute or plan to relocate before starting work (required)

**Experience**:

- homelessness and housing advice: 1 year (required)
- interviewing and negotiation skills related to homelessness: 1 year (required)
- moving Homeless Families into settled accomodation: 1 year (required)
- Local Authority: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Enfield civic Center

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