Help Desk Administrator
2 weeks ago
Acorn Recruitment is working in partnership with a national M&E contractor who is currently seeking a Help Desk Administrator to join their team on a full-time, permanent basis in Newport.
Your duties will include:
- Engineer scheduling Provide a friendly and professional point of contact for customers for any queries or concerns. Handle incoming calls and manage outgoing calls as required.
- Logging calls into their CAFM system and allocating to the engineers or relevant subcontractor
- Closing down calls on their CAFM system and updating clients on jobs in progress or confirming completion or further action (issuing a quote)
- Raising purchase invoices for materials received from suppliers on works orders and raising purchase orders for subcontractors.
- Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner.
- Respond to queries, amend data and re-issue tasks as required.
- Work closely with the Contract Manager to develop and enhance the quality of service and reporting processes.
- Carry out monitoring of CAFM (Job Logic) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's
- Organised
- A good time keeper
- Have strong administration skills
- Experience with basic Microsoft packages
Working hours - Monday to Friday, 8:30am to 5:00pm. Salary £20k to £22k per annum, depending on experience.
Their company is truly people focused, with a great working environment.
If you want to work in a close knit team, and avoid the larger cooperate feel, then this is a great company to build your career with.
This is a great a company with excellent career progression throughout the business.
Acorn Recruitment acts as an employment agency for permanent recruitment.
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