Bank Private Patient Executive

4 days ago

Ilford, United Kingdom Spire Healthcare Full time

**Bank Private Patient Executive | Private Hospital | Competitive Salary | Flexible working | Ilford**

Spire London East are looking for a driven and motivated Bank Private Patient Executive to be an integral member of the hospital business development team. This role is on a temporary/bank basis

**Duties and responsibilities**
- To convert self-pay enquiries to out-patient appointments or procedures, tests or therapies, in order to meet monthly conversion rate targets and self-pay revenue and admissions targets.
- To maximise enquiry conversion opportunities through a high level of sales and customer service skills.
- Ensure the accurate and timely pricing of procedures to provide to patients, ensuring excellent customer service and opportunity for conversion.
- To effectively sell against competitor hospital by understanding Spire Healthcare USPs
- To promote and book patients to mini consultation events organised by the business development team. To attend events and liaise with patients, booking patients into consultations or procedures.
- Undertake all work in accordance with company and hospital policies and procedures.
- Use the CRM and SAP system fully and correctly to keep record of all enquiries and interactions to robustly manage and convert enquiry leads.

**Who we're looking for**
- Experience coming from a sales role or call centre position where you have handled a large number of customer enquiries.
- Numeracy with the ability to calculate procedure prices
- Excellent phone manner followed by written skills.
- IT literate
- Analytical approach, able to ascertain fact, problem solve and seek answers to queries for the customer.

**Benefits**
- Bank colleagues are paid weekly
- We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave
- Free Car Parking

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient,

**_For us, it's more than just treating patients; it's about looking after people. _**

About Us: Welcome to Spire Healthcare Careers - Here at Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. Everything we do works towards one vision; to provide the best care possible. We're committed to looking after people, both patients and staff. Join us, and you'll receive a warm welcome.

**Who are we?**:

- A profitable, successful business led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

About the Team: Spire Hartswood Hospital is a well-established provider of private hospital treatments. We provide comprehensive diagnostic services and treatments in a comfortable and relaxed private hospital environment. You can get fast access to expert consultants who can provide you with personalised treatments and aftercare.

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