Housekeeping Supervisor

The Grand Hotel is one of Torquay’s finest 4 star hotels situated opposite Torre Abbey Sands with a spectacular view over the bay The hotel consists of over 120 bedrooms forming different individual styles and views, The 1881 Restaurant, The Brasserie & Lounge, Leisure & Spa Facilities with indoor and outdoor swimming pools along with perfect events spaces which accommodates meetings, weddings and events. The hotel is part of The Richardson Hotel Group which is a established hotel group operating additional hotels in Torquay, Falmouth & Exmouth.

Following business expansion, we are now looking to recruit hospitality individuals to be part of our ongoing journey in continuing the development of our hotel business. If you are a hospitality individually and are looking for a new challenge and would like to be part of an exciting journey within the business and for yourself then we would like to hear from you.

Following business expansion, we are now looking to recruit hospitality individuals to be part of our ongoing journey in continuing the development of our hotel business. If you are a hospitality individually and are looking for a new challenge and would like to be part of an exciting journey within the business and for yourself then we would like to hear from you.

As part of our exciting recruitment program we are looking to recruit a Housekeeping Supervisor, reporting to the Senior Management Team on a full time basis working to the needs of the business.

The position involves early, evenings and weekends and also due to the nature of the business will be required to work during peak seasonal holidays.

This a fantastic opportunity for a talented individual to join our hotel in assisting us to achieve our financial and customer satisfaction goals. You will be part of a challenging department in achieving high standard of customer care, creating the ultimate customer experience within our busy hotel.

Our Housekeeping Supervisor will oversee a team of Housekeeping Assistants & Public Area Cleaners.

As our Housekeeping Supervisor at our hotel, you are responsible for organising your team to ensure our accommodation is ready and prepared to the correct standard when required. You will focus on engaging and supporting your team, offering training and development as a matter of course. Specifically, you will be responsible for making sure the following tasks are performed to the highest standards:

- Organise and schedule the team to ensure guest accommodation and public areas are presented to the highest standard.
- Develop operating procedures to facilitate an efficient service to the business and our guests.
- Co-ordinate training and development of the team, managing performance in line with operating standards. Make sure your team is supported.
- Be aware of and manage your financial responsibilities with regards to costs and budgets.
- Make sure stocks are protected and levels are managed correctly.
- Report any maintenance issues to the appropriate person.
- Deal with guests in a professional, friendly manner.
- Ensure your team comply with Health and Safety regulations including manual handling and COSHH regs.
- Maintain fire procedures and operate in a fire safe fashion.
- Effectively communicate with other departments displaying positive teamwork.
- Ensure equipment and materials are safe to use.
- Attend and complete any training as required
- Ensure accommodation is audited and checked prior to the guest arrival for high standards and consistency.

**What are we looking for?**

To successfully fill this role as an Housekeeping Supervisor you should maintain the attitude, behaviours, skills, and values that follow:

- Positive attitude and willingness to learn along with self motivation
- Good communication skills
- Commitment to delivering high levels of customer satisfaction
- Leadership and motivational skills
- Flexibility to respond to a range of different work situations
- Ability to engage your team

**Job Types**: Full-time, Permanent

Pay: £12.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Torquay: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- housekeeping: 3 years (preferred)

Work Location: In person

Reference ID: RBHKSUP