Customer Service Advisor

2 weeks ago


Basingstoke, United Kingdom Jewson Full time

**The Role**

At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 5 consecutive years. If you're passionate about working with people, you'reable to put your customer first, and you want to know what it's like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as a Yard Assistant.

You'll be working for Jewson in Basingstoke. Jewson is one of more than 30 exciting Saint-Gobain brands in the UK and we pride ourselves on doing everything we can to understand our Customers needs in order to deliver solutions to save them time, money andhassle. Our Colleagues are critical to our Customers' success and you will be working with a team that proactively supports them in every way possible. If you love working with people, you're a good listener and you think you could help our customers feelwelcome, then this could be a great opportunity for you to join our team.

**Is this role right for me?**

First and foremost, we always want to recruit great people that really understand our values and ways of working. Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out yourrole within Jewson. So if you have a passion for delivering great customer service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for our customers, then you are likely to be a great fit

As this role is working in the warehouse and yard, you'll often be working outside, so this is a great job for people who love to be outdoors. Full workwear and PPE is supplied.

**What will I be doing?**

As a customer focused Yard Assistant, you'll take responsibility for the work you do and always show good attention to detail. You will report to the Yard Foreman and work closely with colleagues, this is one of our busiest branches, so feeling comfortablewith mutli-tasking is essential, in this role you will;
- Welcome customers to the branch and take an active interest in their projects
- Get to know our product lines so you can offer advice and help to customers, making the most of all customer interactions in line with our Jewson Values
- Help to prepare customer orders, load and unload customer and supplier vehicles using a Fork Lift Truck to minimise manual handling (training will be provided)
- Check incoming deliveries and report missing or damaged products
- Maintain stock levels in both the shop and yard areas, carrying out regular stock counts
- Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
- Experience of manual handling equipment would be beneficial

**Hours of work**: 7:30am - 5:00pm or 7:00am - 16:30pm, plus every other Saturday 8am - 12pm

Training will be offered including Fork Lift Truck and Cutting Mill.

**Are Jewson and Saint-Gobain an Inclusive employer?**

Our Customers are all unique and so are our colleagues. We believe in including everyone so it doesn't matter what your background is, we care about what you can offer and we welcome anyone who is passionate about our Customers and shares our Values.

**Requirements**:
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