Property Expert

3 weeks ago


Chester, United Kingdom Reed Business Support Full time

**Property Expert - Chester/Hybrid - OTE £28,650**

This is a fantastic opportunity to join a thriving holiday company in the heart of Chester, as one of their new Property Experts
People and culture are everything in this fantastic business, and they offer a huge list of perks and benefits, including:

- Annual salary £20,250 per annum plus an amazing OTE £700 per month
- Working Hours on a shift basis between 9am-7pm, includes some weekend work
- Fantastic career progression and opportunities to shine
- 33 days annual leave including bank holidays
- A day off for your Birthday
- Two volunteering days per year (to spend on a cause close to your heart)
- A flexible hybrid-working policy
- An enhanced maternity and paternity policy
- Un-rivalled personal development
- Study support for additional qualifications, courses and accreditations
- Numerous wellbeing initiatives including on-site councillor and reflexology
- On-site gym
- Regular social events including monthly team outings, end of year party and bring your dog to work day

Joining the company during their busiest season, you will well and truly hit the ground running as they experience a boom in holiday bookings You will have a talent for building rapports and the drive to exceed targets.

This is the perfect opportunity to showcase your personality as you advise potential new owners on the products and services the company offers. Through clear questioning the Property Expert must uncover each owner’s specific needs and experience of holidayletting and proactively guide them through their journey, seeing each lead through initial enquiry to contract signed

Your main responsibilities as a Property Expert will be:

- Responding to initial enquiry within the given SLA
- Presenting the benefits of working with the company to potential new owners to include all the services on offer
- Completing mortgage letter for potential new owners who are thinking of buying
- Booking in a visit with Property Consultants to attend visits
- Liaising with the New Property Pricing team to create pre visit proposals
- Following up visits to secure a contract within given SLA
- Sell the benefits of revenue management, pricing flexibility and the account management services of the Quality and Performance team
- Liaising with the managed services team to ensure the potential new owners needs are me

About you:

- Previous experience working closely and successfully with customers
- Strong proven customer experience skills, preferably within a call centre environment
- Good numeracy and data interpretation skills
- Excellent communication skills (written and verbal)
- Proven negotiator in difficult situations
- A high performer and a proven sales achiever
- Good standard of written work with accuracy and attention to detail
- IT literacy of the following: Windows, Word and Excel
- Confident and able to use initiative

...although standouts will also have:

- A good geographical knowledge of the UK
- Proven ability within a sales environment
- Business to business experience is desirable but not essential
- Excellent organisational skills


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