Operations Assistant

4 months ago

Peterborough, United Kingdom Smart Home Charge Full time

**Job Title**

Operations Assistant

**Job Details**

Full Time / Part Time considered

Permanent

Location: Peterborough

**The Role**

We’re looking for a highly organised Operations Assistant to support business-wide functions as we continue to grow in a fast-paced market. You’ll assist with key operational duties, as well as supporting our vibrant and growing team.

At Smart Home Charge we set ourselves apart as a high-quality, premium electric vehicle charge point installer, which means ensuring an unrivalled and seamless customer experience is paramount.

A key part of enabling our high standards is ensuring the smooth running of day-to-day office life, as well as helping to manage day-to-day operations.

Key responsibilities include:
**Key Tasks**
- Assist in building out and onboarding additional approved Sub-Contractor network nationwide
- Assist with key compliance documentation and adherence, such as GDPR, Cyber Essentials, Data Protection, and other accreditations
- Assist management with keeping key training documents up to date, filed and distributed accordingly
- Assist with maintaining site policies and procedures and reviewing them as required
- Assist in keeping H&S documentation and processes up to date
- Assist management with preparing and running company updates and meetings
- Maintaining incoming and outgoing returns

**General Tasks**
- General office duties as required
- Be part of office social team, arranging regular get togethers to maintain morale and team building

**Key requirements**:

- Excellent attention to detail
- Strong organisational and time management skills, with ability to multitask
- Excellent verbal and written communication skills, and polite telephone manner
- Outstanding time-management skills and ability to prioritise work
- Ability to stay calm under pressure and in a fast-paced environment
- Friendly and helpful personality
- Ability to adapt communication style to each customer - translating technical jargon and information
- Full driving licence

**Salary**

From 21,000 + DOE

**Benefits**
- 20 days annual leave plus bank holidays
- Workplace pension
- Electric car salary sacrifice scheme
- Cycle to work scheme
- Health and wellbeing scheme
- Gifts on your birthday
- Monthly surprise treats, such as breakfast
- Ongoing training and development
- Free on-site parking

**About the company**

Smart Home Charge is a leading nationwide retailer and installer of electric vehicle home charge points.

In a market where electric vehicles already account for 16% of new car sales, and only set to increase, and an estimated 14.4 million homes that are ideally suited for a home charger installation, we are at the forefront of a fast-paced, innovative, and growing sector.

Our ambition is to be the number one independent installer in the UK by making electric car charging simple.

We’re dedicated to providing a premium installation service and unrivalled customer experience, setting us apart from the average electrician.

Our Which? Trusted Trader status (the only installer to achieve this) is proof of our commitment to excellence across the business. This is backed up by more than 1,000 Trustpilot reviews, where we are rated Excellent and have maintained a score of 4.9 out of 5.

Join us as we enter an exciting new era of electrified transport.

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

**Benefits**:

- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Operations Assistant

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