Supporter Care Officer

4 weeks ago


London, United Kingdom London's Air Ambulance Charity Full time

**Contract**:Permanent

**Hours**:Full time

**Reports to**:Supporter Care Manager

**Location**:Hybrid working - Mansell Street, London / Home working

**Team**:DMSE Team

**Salary**:£30-32K + benefits

**Closing date**:19 February 2024

**Do you want to contribute to saving lives? Are you passionate about delivering excellent supporter care?**

This role will support the delivery of the Supporter Experience Framework and Supporter Care strategic plan to deliver an excellent supporter experience to all external audiences, contacting and responding to supporter enquiries across multiple channels. You will monitor and measure the teams KPI’s to inform day to day management of work and resource within the Supporter Care team.

**How to apply**

Please also fill in the Diversity Monitoring Form.

London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities.

In addition we offer flexible working options, wellbeing packages and family friendly employment policies. It’s an exciting time at the Charity - we are implementing a new CRM system (Microsoft Dynamics) which will fundamentally change the way we deliver our supporter experience.

This role will support the delivery of the Supporter Experience Framework and Supporter Care strategic plan to deliver an excellent supporter experience to all external audiences, contacting and responding to supporter enquiries across multiple channels. You will monitor and measure the teams KPI’s to inform day to day management of work and resource within the Supporter Care team. The role is offered on a full time, permanent basis. Although the post is based at our central London offices, LAA offers a hybrid working arrangement.

You will be a determined and passionate individual who wants to make a real difference to critically injured patients in London by providing a first-class customer experience. You will have previous experience working in a Supporter or Customer Care team delivering excellent supporter experience and be confident using CRM databases.


  • Social Care Officer

    1 month ago


    London, United Kingdom Service Care Solutions Full time

    Social Care Officer Job Description London Borough of Islington are looking for a Social Care Officer to complete Face to Face Care Act Assessments in the community, draw up Support Plans where it is identified that the resident has care and support needs, and complete initial reviews of the service provided. This is an unqualified social work position...

  • Care at Home Officer

    4 weeks ago


    London, United Kingdom Service Care Solutions Ltd Full time

    Social Care Officer London Borough of Islington are looking for a Social Care Officer to complete Face to Face Care Act Assessments in the community, draw up Support Plans where it is identified that the resident has care and support needs, and complete initial reviews of the service provided. This is an unqualified social work position and the candidate...


  • London, United Kingdom Service Care Full time

    I am currently recruiting for a residential care officer to work in Southwark. **Job Summary**; provide support to those in residential care to create a caring and stimulating environment which promotes residents well being. This will include assessing the needs of each client, providing assistance with daily living skills, direct care tasks (dependent on...


  • London, United Kingdom Muscular Dystrophy UK Full time

    #Supporter Care Officer #Fundraising You will support the Head of Supporter Care to provide an excellent level of supporter care to our supporters by ensuring donations received by Muscular Dystrophy UK are coded and processed in a timely fashion and that all supporters are acknowledged and thanked within the relevant agreed timescales. **SUPPORTER CARE...


  • London, United Kingdom Dementia UK Full time

    Department: Supporter Care and Database Services Location: Hybrid, London and homebased (Minimum three days in the office) Hours of Work: 37.5 hours Contract: Permanent, full-time **Salary**: £25,500 - £27,790 Annual Leave: 33 days (plus 8 bank holidays) Closing date: 13th March 2023 Benefits: Pension - 8% contribution Enhanced maternity, paternity,...


  • London, United Kingdom Bond Recruitment Services Ltd Full time

    Job Reference: - 003382- Salary: - £28,000 - £32,000 pa- Location: - London003382 Supporter Care Officer London £28,000 - £32,000 pa - Bond is seeking a motivated and dedicated individual to join our team as a Supporter Care Officer. In this role, you will play a crucial part in delivering excellent customer care to our donors and supporters. With a...


  • London, United Kingdom Bond Recruitment Full time

    003382 Supporter Care Officer London £28,000 - £32,000 pa Bond is seeking a motivated and dedicated individual to join our team as a Supporter Care Officer. In this role, you will play a crucial part in delivering excellent customer care to our donors and supporters. With a salary range of £28,000 to £32,000 per year, this full-time position is based in...

  • Complex Care Officer

    4 weeks ago


    London, United Kingdom North West London Integrated Care Board Full time

    The key responsibilities of the post are to provide a high quality administrative support to the Head of Integrated Complex Care, and staff supporting complex case panels and reviews. The Complex Care Officer acts as a route for communication between providers of complex care, and the service users and families. Records must be compliant with good...


  • London, United Kingdom Love Success Recruitment Full time

    Supporter Care Officer Job Title: Supporter Care Officer Type of charity: Animal charity Contract length: Permanent Location: North West London Hours per week: 35, hybrid working with a minimum of two days in the office Salary: £26-29k depending on experience Closing date for applications:Wednesday 8th May 2024 at midnight, interested applicants are...


  • North West London, United Kingdom Love Success Plc Full time

    **Supporter Care Officer**: - Job Reference: SupporterNWanimal - Date Posted: 25 April 2024 - Recruiter: Love Success plc - Location: North West London, London - Salary: £26,000 to £29,000 - Sector: Administrator/ Office Assistant/ Data Entry - Job Type: Permanent - Work Hours: Full Time **Supporter Care Officer** **Job Title: Supporter Care...


  • London, United Kingdom Service Care Solutions Full time

    Social Care Access Officer Service care Solution are currently recruiting for a Social Care Access Officer in Adult Services, with Newham Council. The Social Care Access Officer will take ownership and responsibility for a wide variety of enquiries received from the public, both over the phone and electronically, providing a comprehensive front door,...


  • London, United Kingdom Parkinson's UK Full time

    **About the role** This is a role with an opportunity to make a real impact! You will be joining a passionate and dedicated team and an organisation that is committed to delivering the best possible service to people affected by Parkinson’s. You’ll build and maintain relationships between Parkinson’s UK and existing, as well as potential new...


  • London, United Kingdom Care Rights UK Part time

    Do you want to empower and support older people needing care and their families? Are you passionate about using your advice skills to improve people’s experience of care? Join our team! You would provide information, advice and support to people across the UK, primarily the relatives and friends of older people needing care. You would help people to...


  • London, United Kingdom Care Rights UK Full time

    Job description Do you want to empower and support older people needing care and their families? Are you passionate about using your advice skills to improve people’s experience of care? Join our team! You would provide information, advice and support to people across the UK, primarily the relatives and friends of older people needing care. You would...


  • London, Greater London, United Kingdom Care Rights UK Full time

    Do you want to empower and support older people needing care and their families? Are you passionate about using your advice skills to improve people's experience of care? Join our teamYou would provide information, advice and support to people across the UK, primarily the relatives and friends of older people needing care. You would help people to understand...


  • London, United Kingdom Service Care Solutions Full time

    Social Care Access OfficerService care Solution are currently recruiting for a Social Care Access Officer in Adult Services, with Newham Council.The Social Care Access Officer will take ownership and responsibility for a wide variety of enquiries received from the public, both over the phone and electronically, providing a comprehensive front door, single...


  • London, United Kingdom Prospectus for Parkinson's UK Full time

    **About the role** This is a role with an opportunity to make a real impact! You will be joining a passionate and dedicated team and an organisation that is committed to delivering the best possible service to people affected by Parkinson’s. You’ll build and maintain relationships between Parkinson’s UK and existing, as well as potential new...

  • Programme Officer x2

    2 weeks ago


    London, Greater London, United Kingdom www.kcl.acjobs089185-programme-officer-x2 Full time

    The Programme Officer acts as the first point of contact for queries from students and academic staff within the School of Law. They must carry out detailed and accurate work that supports the delivery of our taught programmes and enables student lifecycle activities to run smoothly. With support to develop a working knowledge of regulations and processes,...


  • London, United Kingdom The Passage Full time

    **Supporter Care and Database Officer** To be The Passage’s dedicated supporter-facing representative, providing exceptional customer service to all donors and prospective supporters, and the fundraising lead for our Salesforce CRM. Help achieve income growth and supporter retention targets by building strong and lasting relationships and by continuously...


  • London, United Kingdom Service Care Solutions Full time

    Supported Housing Officer Independent Living South London 35 Hours P/W 3 month contract Potential Temp to Perm One of the UK's largest housing associations are recruiting for a Supported Housing Officer to provide a housing management service to their supported housing residents across a patch in South London. The Patch This Supported Housing Officer role...