Customer Service Executive

2 days ago


Shaftesbury, United Kingdom TO Resourcing Ltd Full time

Customer Service Executive - Outskirts of Salisbury - £22,000

The best executives are genuinely excited to help customers They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer service executives.

Our client is looking for confident people to deliver exceptional Customer Service for the business by understanding and responding to all customer needs. Answer calls in a timely manner, process orders in line with company procedures, upsell own brands and deal with enquiries from start to finish. You will work with the brilliant customer services team and ensure excellent customer service and satisfaction is achieved

Key job responsibilities:
- Answering customer calls and supporting with their enquiries
- Process all types of orders coming into the business
- Achieve additional sales by upselling on every order phone call - own brand and any agreed promotions
- Ensure own brand and/or promotional conversations are carried out in all relevant phone calls with customers
- Have detailed conversations and take an active interest and engage with customers to build a trusting relationship
- Process all enquiries and/or complaints efficiently, seeing them through from start to finish, liaising with all relevant departments to resolve any issues and carry out any admin as required

**Experience**:

- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Proficient in Microsoft Office
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills

Other information:
- Salary 22k
Benefits - 25 days holiday, Pension, Health Plans, discount on products
Hours 9-5pm Mon-Fri (more part time hours may be considered)
Free parking - you will need own transport due to the office location

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20-37.5 per week

**Salary**: £22,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Shaftesbury: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Reference ID: TOR347


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