Collections and Credit Control Officer

6 months ago


Ipswich, United Kingdom Funeral Safe Full time

**Position Available - Collections and credit control officer**

Available within our growing Ipswich based Consumer Credit company, Funeral Safe Supplies loans to cover the cost of a funeral in the UK. You will have the very highest working standards and meticulous attention to detail. Be able to work in a team and independently. You will have a thorough knowledge of the funeral sector and the sensitivities within it and uphold our ethos of customer satisfaction at all times.

**Collections and credit control officer responsibilities include;**
- Collections handling for loan accounts within our loan management system.
- Arrears handling, sensitively managing and assisting clients to meet their loan obligations whilst recognising their financial difficulties.
- To assess financial difficulties, perform income and expenditure reviews and implement new payment plans for clients where necessary.
- Liaise with IVA / CAB and third-party firms who are assisting clients.
- Complete basic compliance management and supervision.
- Liaise and delegate to your colleagues regarding arrears and case handling.
- Reporting problems / complaints to management in a timely manner and working with management to resolve them in a quick and satisfactory manner.
- Maintain up to date Network records through a CRM.

**Working terms**
- Full time - 40 hours per week - 9am to 5pm Monday to Friday
- Salary
- £26,000+ based on experience
- Experience in the financial services sector is preferred but not necessary.

**Salary**: From £25,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Ipswich

Reference ID: CreditControl200324


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